Job Title: Video Conference Support Engineer

Location: 15407 McGinty Rd West, Wayzata, MN 55391 Employment Type: Contract to Hire

About the Role

We are seeking an experienced Video Conference Support Engineer to join our global AV/Video Conferencing support team. This role will be responsible for designing, implementing, maintaining, and supporting enterprise-grade video conferencing solutions across multiple platforms and technologies. You will play a critical role in ensuring seamless execution of hybrid meetings, webinars, and virtual events, while providing advanced troubleshooting and technical expertise.

Key Responsibilities Design, implement, and maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.). Manage and oversee operations of hybrid meetings, webinars, and virtual events across multiple time zones. Serve as an escalation point for complex technical issues during live events and high-profile meetings. Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and maintain compliance with organizational standards. Manage vendor relationships for AV hardware, software, and support services. Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance. Provide training for clients and junior engineers on best practices and emerging technologies. Monitor system performance, gather user feedback, and recommend enhancements to improve user experience. Stay updated on industry trends and recommend upgrades or new tools. Technical Skills & Experience

Must-Have: Strong expertise with Microsoft Teams, Zoom, Webex and enterprise AV infrastructure. Experience with Poly Clariti, Crestron, Polycom codecs, Logitech codecs (implementation, configuration, troubleshooting, and support). Ability to install, configure, and troubleshoot Polycom and Logitech video conferencing devices . Experience creating and delivering detailed project documentation for both operations and customer reference. Proficiency in troubleshooting complex AV solutions involving mixed media technologies. Good-to-Have: Knowledge of Polycom and Logitech hardware setup and maintenance. Experience with reporting and analytics related to AV operations. Behavioral Competencies Strong communication skills to interact with global stakeholders. Ability to work under pressure during live events. Self-motivated and capable of independent troubleshooting. Excellent documentation and training skills. Role Highlights Global exposure - work with multiple technology platforms across diverse geographies. Opportunity to handle enterprise-level AV infrastructure. Collaborative work environment with global teams.