Application Support Engineer

New Yesterday

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Your Primary Responsibilities:
• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and advance to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide feedback into the design and development stages of applications
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately
Talents Needed For Success:
• Minimum of 4 years of related experience
• Bachelor's degree or equivalent experience.
• Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
• Key Platform experience: Linux/Unix, AWS,
• Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
• Domain knowledge: Finance and Securities, is preferable
• Fosters a culture where honesty and transparency are expected.
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests effort to individually coach others.
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization informed.
Apply
Location:
Coppell, TX, United States
Category:
Computer And Mathematical Occupations

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