* Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools. * Test sensor products and digital tool features before releases and create/update supporting documentation. * Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing. * Establish and maintain extensive BOM"s. * Provide product selection and installation support and find creative solutions to customer issues. * Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools. * Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment. * Support warranty and quality functions. * Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting. * Create, use, and maintain software programs to help facilitate customers" requests and make daily tasks more efficient.

Job Requirements

* Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor"s degree program, Computer Science or possibly Manufacturing/IIOT engineering * Focus on customer interaction and satisfaction * Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving * Attention to detail with a strong sense of ownership and responsibility * Excellent written and verbal communication skills * Collaborates well with others and is a good team player * Entrepreneurial spirit with a passion for new and changing ideas

Preferred: * Fluent in Spanish * IIOT or IOT expereince * Familiarity with basic mechanical concepts and systems * Familiarity with IT infrastructure * Familiarity with Android and iOS devices * Basic programming experience with Visual Studio, Python, ASM, and Java * Willingness to learn and adapt new skills * Understanding/Experience in vibration analysis