Job Title: Application Engineer Location: Lancaster, NY NOTE: MOVING TO ALDEN, NY END OF YEAR 2025 Department: PSA – Product Management Summary: Understand customer needs and make recommendation on appropriate solutions. Provide support during all phases of the sales process, working in conjunction with sales, engineering and the operation’s team to assure complete customer satisfaction. Articulate complex technology into easy-to-understand communication to non-technical audience while still able to converse in a technical manner with engineers at all levels. Document and share special application case to use for teaching or as marketing material to help generate sales. Be the voice of the customer to better improve customer experience. Work in concert with Product Manager to lead and participate in cross-functional projects supporting overall business growth. Able to leverage engineering background to contribute as an individual contributor to support customer while providing leadership through influence to ensure success of projects Responsibilities Provides recommendations and technical information to customers, channel partners and sales team in matters pertaining to applications. Maintains product expertise and detailed knowledge of the products supporting our commercial team and customer Creates and conduct technical training program for sales personnel, channel partners and end-users Participate in the development and maintenance of technical information on the website Lead competition benchmarking work including testing and proper documentation Represent company in trade organization or industry association staying ahead of industry trend Write technical articles/whitepapers in technical subjects benefiting the industry Prepare comprehensive technical proposal involving system design of thermal management system i.e. chillers, heat exchangers, piping Coordinate activity with internal team, vendors, outside technical consultant and customer for completion of such projects Consults with Engineering and various departments regarding product development, service recommendations, product test results, customer complaints, inspection methods and costs of new product development in relation to sales potential As necessary, step in as project manager to plan, scope and oversee local/global projects to ensure completion within time and budget Qualification BS degree in Engineering or equivalent experience/knowledge 2+ years’ experience in technical support or sales role, and project management familiarity is a plus Experience with industrial refrigeration, fluid cooling systems and/or logic controls (PLC) Computer Skills: MS Office. Navision, Salesforce, SAP and LabVIEW are a plus