The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. In this Associate Engineer position, you will participate in our Engineering Construction & Operations (ECO) Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. Location and Schedule

This is a full-time, onsite position located at: 2820 Cargo St, Ft Myers FL Start Date: Monday, Sept 8, 2025 The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices. Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects. Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers. Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors. Building relationships with business partners, customers, and vendors. Creating maintenance requests and ensuring timely completion of work orders. Demonstrating multi-discipline expertise and responsibility. What We Look For in a Candidate

Required Qualifications: High School Diploma Working knowledge of Microsoft Office software applications Excellent verbal and written communication skills. Strong analytic, leadership and presentation skills Ability to work well independently or within a group. Willingness to travel to different locations as needed. Comfortable working in an outside environment. Preferred Qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field. Knowledge of fiber optic network principles, standards, and best practices. Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA. Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: #LI-KH #LI-Onsit #LI-HP1 Requisition #: 339618 Background Screening Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities