Company Description

Christian Brothers Automotive 

Benefits:

• Compensation: $60K+ Every Two-Week Bonus Potential Opportunities
• 4-Day Work Week Available
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available 
• Team Performance Bonuses
• 401K - Retirement - Match up to 4% of income
• Locally Owned and Operated
• On-Going Training & Career Advancement
• Weekly Lunches Provided
• Employee Discount
• Wellness Program Featuring Chaplain Support Care
• Employee Retention Bonus Program
• We Celebrate and Recognize Our Employees' Birthdays and Achievements Throughout the Year
• We Believe in Rewarding Great Work - Our Annual Review Process Offers Opportunities for Goal Sharing and Pay Increases Based on Performance
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:  

16800 W. Yuma Rd., Goodyear, AZ 85338

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.  

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing guest service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications

Qualifications:

• Current driver’s license
• 2+ years automotive industry experience
• Demonstrated proficiency in texting and other computer technology
• 2+ year in sales
• Work constructively in a team environment
• Ability to follow defined workflow and processes
• Manage 10-15 guest interactions per day
• Professional communication skills with teammates and guests, including written and verbal communication
• Ability to type 30+ WPM preferred
• Ability to source automotive parts from appropriate vendors preferred
• Work history in phone based sales and / or customer service preferred
• Work history with customer service performance scores preferred
• Driving record acceptable to our current insurance carrier

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.