We're seeking a talented Business Intelligence Engineer to join our Customer Service Engineering Services team at Ring & Blink. In this transformative role, you'll help architect and build our next-generation data warehouse while developing AI-powered dashboards that enable deep analytical capabilities for our business users. You'll establish data quality frameworks to ensure reporting accuracy and have the opportunity to contribute to various AI initiatives, working alongside engineers who build large-scale enterprise software. This position sits at the intersection of traditional business intelligence and advanced technology, offering the unique opportunity to work with advanced AWS services, machine learning tools, and enterprise-scale software development while impacting millions of customers through data-driven insights.

Key job responsibilities * Design, develop, and maintain business intelligence solutions using Tableau and Amazon QuickSight * Lead data engineering initiatives to modernize our data warehouse architecture * Collaborate with stakeholders to understand reporting requirements and translate them into technical specifications * Audit and rebuild legacy reports to ensure data accuracy and reliability * Implement data quality frameworks and monitoring systems * Develop ETL pipelines to integrate data from multiple sources including Salesforce, AWS services, and third-party applications * Partner with cross-functional teams to establish data governance standards * Create and maintain documentation for data models, pipelines, and reports

A day in the life In this role, you'll lead the data analytics initiatives and develop business intelligence solutions using Tableau and QuickSight. Working closely with stakeholders, you'll translate business requirements into technical solutions while maintaining ETL pipelines that integrate data from Salesforce, AWS services, and third-party applications. You'll balance strategic projects with operational needs - from modernizing data warehouse architecture to implementing quality frameworks. As a key member of the CS Engineering Services team, you'll establish data governance standards and deliver impactful data-driven insights that drive business decisions.

About the team The CS Engineering Services team powers customer service operations for Blink and Ring, unifying expert Salesforce developers, software engineers, BI engineers, and data scientists. We deliver innovative solutions that enhance customer experience and agent effectiveness through advanced solutions and data-driven insights. Our culture emphasizes rapid prototyping, creative problem-solving, and continuous learning through cross-training. Team members are empowered to think strategically and propose innovative approaches to complex problems. BASIC QUALIFICATIONS

- Bachelor's degree in Computer Science, Information Systems, or related field - 5+ years of experience in business intelligence and data engineering - Strong proficiency in SQL and data modeling - Extensive experience with Tableau and/or Amazon QuickSight - Experience with ETL tools and data pipeline development - Understanding of data warehouse concepts and dimensional modeling - Knowledge of Python or similar programming languages PREFERRED QUALIFICATIONS

- Experience with Salesforce reporting and analytics - Familiarity with AWS services (Redshift, S3, Glue, etc.) - Knowledge of dbt or similar data transformation tools - Experience with real-time data processing and streaming - Background in customer service analytics - Certified AWS Data Analytics Specialist

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