Provide technical expertise to both internal and external customers and colleagues. Process standard product requests, providing value-add solutions to customers. Adhere to company guidelines and processes, with the ultimate goal of a highly satisfied customer. Key Responsibilities · Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors. · Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of the team through collaboration and constructive feedback. · Act as the primary contact point for our customers. · Identify customer needs, requirements, and constraints to provide technical support and guidance. · Evaluate proposed solution to ensure that it is feasible and will meet or exceed the customer needs while maintaining our quality standard; employ collaboration with colleagues as needed. · Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times. · Enter and process orders in the ERP system and communicate order confirmations to the customer. · Identify and coordinate actions that need to be taken to support customer orders. · Follow up on quotations created; if an order is not placed, understand why and inform the BDM. · Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.). · Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions. · Participate in trade shows and effectively communicate the advantages of our products, provide technical advice, and further establish / expand customer and distributor relationships. · Additional responsibilities as assigned. · Maintain a safe, clean, and orderly work area. Organizational development and communication · Communicate internally at operational, tactical, and strategic levels. · Communicate and coordinate procedures and processes with the Sales Office Manager. Qualifications · A 4 year college degree with 0 – 2 years of related work experience preferred, or a combination of related work experience and education. · Strong attention to detail and organizational skills. · Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred. · Agility to speak, read, and write English. · Demonstrates ownership and ability to work in a team. · Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.