Customer Data Engineer

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

What You'll Be a Part Of:

ActionIQ is a new kind of customer data platform that lets marketing teams tap directly into central data sources and activate it anywhere in the customer journey. Unlike traditional CDPs, ActionIQ keeps data securely where it lives and makes it easy for marketers to design personalized interactions that unlock revenue across the entire customer lifecycle. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. We partner with enterprise brands such as Albertsons, e.l.f., Dell, The Washington Post and many more to achieve growth through extraordinary customer experiences.

Join the AIQ Data Engineering Team:

This role is part of the team of Customer Engineers in Professional Services, and we're seeking highly talented individuals to join and grow our team. This is the intersection where the product has to meet customer needs and create value.

How You'll Contribute:

Customer Engineers are the customer facing technical owners of our existing customer relationships and data driven deliverables on the AIQ platform. You will work hands-on with our technology stack and collaborate with several teams such as Product Engineering and Customer Engagement in order to deliver on all customer technical requests. You will be responsible for regularly interacting with our customers to gather requirements (e.g. weekly meetings, email, etc), and for scoping and prioritizing the incoming work. This can include:

• Designing Solutions - translate business requirements into technical solutions using SQL, scripting, codebase configurations, etc
• Setting up ETL pipelines across disparate data sources, and creating a unified Data Model
• Setting up/enabling new product features & ingest/export integrations
• Implementing the ActionIQ platform and its various components for our new customers
• Helping answer customer questions, and troubleshooting where necessary
• Participating in the on-call rotation

You will also be:

• Finding out sustainable ways of addressing repeatable issues, and building tools for automation
• Contributing with documentation and building our customer specific configuration knowledge base
• A source of feedback for our product team, full stack and backend engineering teams

What You Bring:

BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar

2+ years in a technical role that involves managing and manipulating large data sets, such as ETL, Data Warehousing, Analytics, Data Science etc.

2+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users

Proficient in one programming language and working knowledge of SQL and Unix command line tools

Working Knowledge of Github, and AWS infrastructure

Excellent problem solving skills

Strong Communication skills

Improvement mindset, through processes, tools and/ or documentation

Strong professionalism & work ethic

Nice to have:

• Working knowledge of Java and/or Scala
• Marketing technology industry & relevant vendor knowledge

Hiring Range: $95,900 - $131,900 - for Primary Location of USA - CA - Palo Alto

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference: USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.