About the role As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. Location:  Niagara Falls, ON (Canada) What you’ll be doing Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience. What you have Proven experience in IT Desktop Service environment.

Experience with ticketing systems such as ServiceNow.

You must be legal authorized to work in Canada What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.