Contract Customer Support Engineer to Work with Failure Analysis Report for Executive Aviation Programs Roles and Responsibilities Summary: The Failure Analysis Report (FAR) requirements are flowed down to Parker from Executive Aviation Company (Customer) via Purchase Order (PO). All Parker component removals suspected to cause aircraft-level failures are received with a FAR requirement on the PO. The primary responsibility is to create and submit FARs via Seller Engineering Memo (SEM) to the Customer for Parker-manufactured electronic units, controllers, and components. The FAR aims to correlate Parker findings with aircraft failure modes and identify any failure trends requiring corrective actions. Candidates should have full knowledge of electrical and electronic subcomponents (BSE Electrical or Electronic required) and basic understanding of hydraulic operation, EHSV operation, and aircraft system architectures. On-the-job training will be provided for system-specific knowledge. Currently, many FARs are open, with an average of 19 new investigations received monthly. Scope of Work: Perform open box troubleshooting to test circuit boards and identify malfunctioning sections. Conduct thermal and vibration testing on electronic units, monitoring targeted data lines with an oscilloscope. Write and submit engineering investigation reports and FARs to the customer via SEM. Learn testing procedures for known issues and develop troubleshooting tests for emerging issues. Coordinate with Project Engineers to support technical meetings and prioritize FARs to prevent AOG situations. Engage with OEM and customer engineers to discuss findings and investigation status. Access and interpret repair shop data, test findings, and failure observations from databases and data sheets. Collaborate with Materials and Processes lab for evaluation requests and interpret hydraulic component findings. Organize and analyze test results, failure observations, SIL testing, and lab analyses. Provide testing and inspection instructions to technicians in Ogden and Dublin to support investigation phases. Create FARs in customer-approved formats, correlating findings with aircraft faults. Assess if failure modes are atypical and monitor trends as needed. Work is performed at the Customer Support Engineering office in Irvine, CA, with potential travel to Savannah, Ogden, or Dublin for up to 5 days. Nesco Resource offers a comprehensive benefits package, including Medical, Vision, Dental, 401K, and Employee Assistance Programs. Nesco Resource is an equal opportunity employer, committed to non-discrimination and harassment prevention regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or other protected characteristics. #J-18808-Ljbffr