Desktop Support and Field Engineer
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Senior Account Manager at All IT Solutions Role Description
This is a contract, on-site role for a Desktop Support and Field Engineer located in New York, NY at
The Desktop Support and Field Engineer will be responsible for providing technical support, troubleshooting desktop computers and computer hardware, printer support, and ensuring smooth network services.
SCOPE OF SERVICES
The Desktop Support and Field Engineer will provide hands-on technical support for desktops, laptops, mobile devices, and peripheral equipment across both office and field environments.
This hybrid role combines traditional desktop support with field engineering, requiring strong troubleshooting skills, the ability to work independently, and a customer-service mindset.
The ideal candidate is adaptable, solution-oriented, and thrives in dynamic environments.
Support HERC Field Operations:
Provide IT Desktop support services to HERRC Sites
Field Ops Support o Asset and Inventory Management o Hardware Support and Maintenance (imaging and updates)
All customer requests and incident response
VMS Management
Equipment maintenance
Asset Inventory and warehouse support
Pickup and delivery of hardware
Qualifications
Candidates who do not have the mandatory skills will not be considered
8 years of work experience providing IT and Desktop Support
Experience providing IT and Desktop Support
Proficiency with MS Windows OS, Office 365, and standard business applications.
Experience with Active Directory, endpoint management, and ticketing systems.
Ability to lift and transport equipment (up to 50 lbs) and work in varied field environments.
Valid drivers license and willingness to travel to remote or emergency sites as needed.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Contract
Job function Job function Information Technology
Industries Software Development
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- Location:
- New York, NY, United States
- Job Type:
- FullTime
- Category:
- Computer And Mathematical Occupations