Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. JOB DESCRIPTION Candidate must have the following experience on Windows and Mac machines. Under the supervision of the Regional Field Service Manager, install, configure, service, and maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day for Windows and Mac. It is an on-site type role that does require strong people and communication skills, along with a solid background in Workstation support.

Minimum 3 years of work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various operational-type tasks. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments. Advanced Experience in Windows and Mac Operating Systems. The candidate should also know all MAC-related Hardware and Software type issues. Experience in Active Directory and Jamf is also a plus.

Roles and Responsibilities: • Imaging of Windows/Mac Devices to the latest version • Provide 2nd Level Support • Unboxing and packing of equipment, To/ From Remote locations • Must be able to follow schedules and perform administrative-type tasks • IMAC • Perform Hardware and Software Installations • Smart Hands Activities • Provide remote support for users traveling or at home. • Endpoint Encryption Troubleshooting – McAfee • Ability to work in Active Directory • Provide asset information within the ticketing system to ensure an accurate asset database • Perform refresh of end-user devices in alignment with refresh schedules • Assist with inventory activities as required weekly and monthly • Ensure local Inventory is up to date and correct • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day • Ability to work within Service Now • Strong ability to interact with Customers • Proper Documentation of End User Issues within Service Now • Backup and Restoration of End User Data What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @