Join to apply for the ELN/ LES Support Engineer role at Westbourne 1 day ago Be among the first 25 applicants Join to apply for the ELN/ LES Support Engineer role at Westbourne Get AI-powered advice on this job and more exclusive features. Main Purpose / Objective Of The Position

The role is responsible for providing operational and technical support for laboratory electronic systems used in analytical testing, data recording, and reporting. Core systems supported include Laboratory Information Management Systems (LIMS), Chromatography Data Systems (e.g., Empower), Electronic Lab Notebooks (ELN/LES), and other lab-related IT platforms.

Educational Requirements

Diploma or degree in a Laboratory Science discipline (e.g., Chemistry, Microbiology, Biochemistry) or equivalent relevant experience. A strong aptitude or prior experience with Laboratory IT systems is preferred.

Key Responsibilities

Serve as a system administrator for laboratory IT systems (e.g., Empower, ELN/LES, LIMS). Troubleshoot system performance issues and act as the primary contact for technical support related to lab systems. Perform system updates in accordance with change control and action item procedures. Coordinate with IT teams regarding system upgrades and validation activities for electronic laboratory systems. Liaise with global system stakeholders, compile system-related data, and present findings in informal reports to supervisors. Support qualification and routine maintenance of high-end electronic laboratory instrumentation. Participate in deviation investigations and accurately document any system or user errors according to established protocols. Follow all applicable Environmental, Health, and Safety (EHS) procedures and contribute to incident investigations as needed. Assist in the training and onboarding of laboratory personnel in the use of lab IT systems. Exhibit high standards of integrity, especially in the context of pharmaceutical quality control. Maintain strong collaborative relationships with internal and external stakeholders across laboratory and IT functions. Demonstrate proficiency in scientific principles and adapt quickly to new electronic technologies with appropriate training. Participate in, or lead, continuous improvement initiatives using methodologies such as Six Sigma.

Key Attributes And Skills

Strong interpersonal and collaboration skills. Excellent verbal and written communication abilities. Proficient in general IT tools and systems, including Microsoft Word, Excel, SAP, and LIMS. Effective planning and organizational skills, with the ability to manage priorities and meet deadlines. Proactive mindset with the ability to work independently and drive continuous improvement. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Westbourne by 2x Sign in to set job alerts for Support Engineer roles. Pleasanton, CA $104,700.00-$141,700.00 6 days ago Fremont, CA $116,000.00-$132,000.00 5 days ago San Francisco Bay Area $90,000.00-$105,000.00 13 hours ago Technical Support Engineer - University Graduate 2025 Happiness Engineer Customer Support & Success San Francisco, CA $40,000.00-$68,000.00 6 days ago San Francisco, CA $90,000.00-$125,000.00 2 days ago Menlo Park, CA $109,000.00-$165,000.00 21 hours ago Redwood City, CA $120,000.00-$160,000.00 4 days ago San Francisco, CA $45.00-$52.00 13 hours ago Sr. Technical Support Engineer, US Government, VM Specialist Senior Technical Support Engineer, US Government, XSIAM San Francisco Bay Area $75,000.00-$95,000.00 2 weeks ago Support Experience Engineer - Tools & Automation, WhatsApp Operations Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr