This role will be hybrid - days in office and applicants must be in a commutable distance to Midtown Manhattan, Dallas TX or Chicago IL locations.

Implementation and support duties for Eze Castle Integration tools

Gather monitoring requirements, define and configures alert thresholds, and ensure proper notifications for events are being received by appropriate teams to assist various technical teams

Develop dashboards and reports from information collected by the monitoring system, correlate and provide users with a meaningful interpretation of the information. Follows up with states agents regarding account issues

Work with network and administration teams to ensure new systems are built and deployed with proper configuration for monitoring

Create and maintain monitoring scripts to automate common tasks

Create and maintains documentation and procedures

Plan and define complex monitoring requirements and customizations

Customize Eze Castle Integration Tools to provide monitoring and alerts for numerous applications in the production and pre-production environments

Continuously look at and evaluate the integrity of Eze Castle Integration Tools

Provide sales and pre-sales support to prospective and existing clients including participating in onsite and remote sales demos

Escalation point for Eze Castle Integration Tools related infrastructure and provisioning issues

Continuously meet with network/systems lead engineers to constantly monitor and improve on alarm console alarm methodology

Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks

Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues

Continuously update documentation related to Eze Castle integration Tools infrastructure and processes

To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts Position Requirements Experienced with LogicMonitor, ConnectWise and Secret Server

Bachelor’s degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience

At least - years of hands on experience as designer/engineer/architect for Remote Monitoring and Management Tools

At least years of hands on experience with routers, firewalls, routing, segmented networks, and remote site connectivity

Strong analytical ability, judgment, and problem-solving techniques with attention to detail

Understanding and experience with SNMP, including Trap Mapping and MIB development

Training and experience supporting network/system devices and technologies

Understanding and experience with Data Center technologies

Understanding and experience with Systems (Windows, Linux, Cloud environment, Virtualization, Storage Exchange, Active directory)

Strong verbal and written communication skills

Excellent organizational and interpersonal skills

Strong ability to understand client and management expectations and to resolve issues that may affect delivery

Strong ability to mentor, coach, and train engineers

Strong ability to work with teams that are geographically distributed and work across different time zones

Strong ability to distribute tasks between the team members and coordinate the tasks towards successful completion

Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions

Remain vigilant while continuing to maintain and enhance the overall security of Eze Castle Integration and the client’s receiving our services.

Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on Working Conditions Ability to work in an independent environment with moderate supervision

Ability to work under a moderate noise level ( working on an open floor with printers, telephones, and computers)

Ability to travel for business and work beyond normal business hours when necessary

Ability to be flexible and successfully respond to multiple work pressures

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components About ECI

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $, annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, K and so much more! If you believe you’d be a great fit and are ready for your best job eve r, we’d like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

LI-Hybrid