Event Management / Incident Management Engineer

New Yesterday

Genesis10 is currently seeking an Event Mangement/Incident Management Engineer with our client in the financial industry located in Charlotte, NC, Pennington, NJ, and Plano, TX. This is a 12+ month contract position.
Responsibilities:  Support the exchange 2016 mailboxes and other mail server services on-premises Respond to BHW monitoring or critical application alerts by investigating problem and developing long term solutions Analyze existing process/application and suggest improvements to eliminate performance bottle necks with available server resource Utilize advanced level troubleshooting with RCA and recommend corrective actions for escalations Day to day system administration for the environment Provide day to day monitoring of messaging, Lync and SharePoint infrastructure technologies Provide operational support for Windows Server 2016, Exchange, Active Directory, as well as 3rd party applications Implement new and additional technologies that will improve the infrastructure Participate in patching and upgrades, perform pilot testing before final deployment Assist with the resolution of issues and actively participating in problem management activities Respond to service requests and escalation Utilize various tools such as SCOM, SiteScope and Splunk to monitor and maintain servers Utilize PowerShell to manage the environment
Requirements:  System Engineer with at least 5 years of experience on MS Exchange, Lync and SharePoint server monitoring administration and troubleshooting 5+ years' experience in Microsoft Windows Server and Exchange 2010/2016/Exchange, Lync and SharePoint, Splunk 3+ years of Development or Architecture experience for multi-tiered business applications 2+ years of Production Systems Engineering and/or Support Role Good knowledge Windows clustering, Microsoft Exchange 2016, Lync 20013 and SharePoint 2016 In-depth understanding of High Availability Strong experience in performance tuning activities Splunk Enterprise Working knowledge of Windows Active Directory and Microsoft clustering technologies Experience with various monitoring SCOM, SiteScope and Splunk tools Experience in creating Splunk reports, dashboards, Regex, alerts Knowledge on Splunk architecture Good knowledge on creating visualizations for performance metrics Experience in design, implementation, and support of Splunk (Indexers, Forwarders, Search-Heads Setup, etc.) Strong ability to create searches, dashboards, and services with KPIs and entities in both Splunk Core and Splunk Ability to create operations documentation for maintaining the Splunk infrastructure Experience in Splunk Enterprise Security Knowledge of ITIL process for incident, change, Problem Management Strong understanding of Operational Controls and Risk governance aligned to ITIL framework Experience assisting with tracking and managing vendor support tickets, and able to work with a team to triage and resolve urgent application issues Strong knowledge of the Event Management Process Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Event Management Self-motivated, hands-on, driven individual with good communication skills Verbal Skills – ability to lead meetings Written Skills – ability to write clear concise messages to properly communicate key updates to peers and Senior Leadership Ability to work in a fast-paced environment meeting deliverable deadlines Experience in availability monitoring and application/network performance Works well with US and regional support partners Ability to multi-task and prioritize work Manages risk well across production environments Strategic thinker who can link business context to technical reality Experience with monitoring tools such as Sitescope, AppDynamaics and the Dynatrace suite of tools Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, and the Dynatrace suite of tools ITSM (Information Technology Service Management) Remedy
Desired skills: Experience and knowledge working in a larger financial environment Business acumen ServiceNow experience Splunk experience ITIL Certification and in depth understanding of ITIL principles, functions and processes Server, Storage and Network experience Automation skills to reduce manual activities Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator Detail oriented and organized Pro-active, enthusiastic, flexible, results driven with attention to detail Strong problem solving and critical thinking skills Motivation to achieve results and the ability to quickly integrate into teams Ability to work in an ambiguous environment and draw and defend results and conclusions Ability to work in a dynamic and team-oriented environment Ability to balance a significant workload, prioritize and multitask
Pay Range: $58.31-$66.31
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)
Location:
Plano