Event Management / Incident Management Engineer
New Yesterday
Genesis10 is currently seeking an Event Mangement/Incident Management Engineer with our client in the financial industry located in Charlotte, NC, Pennington, NJ, and Plano, TX. This is a 12+ month contract position.
Responsibilities: Support the exchange 2016 mailboxes and other mail server services on-premises
Respond to BHW monitoring or critical application alerts by investigating problem and developing long term solutions
Analyze existing process/application and suggest improvements to eliminate performance bottle necks with available server resource
Utilize advanced level troubleshooting with RCA and recommend corrective actions for escalations
Day to day system administration for the environment
Provide day to day monitoring of messaging, Lync and SharePoint infrastructure technologies
Provide operational support for Windows Server 2016, Exchange, Active Directory, as well as 3rd party applications
Implement new and additional technologies that will improve the infrastructure
Participate in patching and upgrades, perform pilot testing before final deployment
Assist with the resolution of issues and actively participating in problem management activities
Respond to service requests and escalation
Utilize various tools such as SCOM, SiteScope and Splunk to monitor and maintain servers
Utilize PowerShell to manage the environment
Requirements: System Engineer with at least 5 years of experience on MS Exchange, Lync and SharePoint server monitoring administration and troubleshooting
5+ years' experience in Microsoft Windows Server and Exchange 2010/2016/Exchange, Lync and SharePoint, Splunk
3+ years of Development or Architecture experience for multi-tiered business applications
2+ years of Production Systems Engineering and/or Support Role
Good knowledge Windows clustering, Microsoft Exchange 2016, Lync 20013 and SharePoint 2016
In-depth understanding of High Availability
Strong experience in performance tuning activities
Splunk Enterprise
Working knowledge of Windows Active Directory and Microsoft clustering technologies
Experience with various monitoring SCOM, SiteScope and Splunk tools
Experience in creating Splunk reports, dashboards, Regex, alerts
Knowledge on Splunk architecture
Good knowledge on creating visualizations for performance metrics
Experience in design, implementation, and support of Splunk (Indexers, Forwarders, Search-Heads Setup, etc.)
Strong ability to create searches, dashboards, and services with KPIs and entities in both Splunk Core and Splunk
Ability to create operations documentation for maintaining the Splunk infrastructure
Experience in Splunk Enterprise Security
Knowledge of ITIL process for incident, change, Problem Management
Strong understanding of Operational Controls and Risk governance aligned to ITIL framework
Experience assisting with tracking and managing vendor support tickets, and able to work with a team to triage and resolve urgent application issues
Strong knowledge of the Event Management Process
Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Event Management
Self-motivated, hands-on, driven individual with good communication skills
Verbal Skills – ability to lead meetings
Written Skills – ability to write clear concise messages to properly communicate key updates to peers and Senior Leadership
Ability to work in a fast-paced environment meeting deliverable deadlines
Experience in availability monitoring and application/network performance
Works well with US and regional support partners
Ability to multi-task and prioritize work
Manages risk well across production environments
Strategic thinker who can link business context to technical reality
Experience with monitoring tools such as Sitescope, AppDynamaics and the Dynatrace suite of tools
Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, and the Dynatrace suite of tools
ITSM (Information Technology Service Management) Remedy
Desired skills: Experience and knowledge working in a larger financial environment
Business acumen
ServiceNow experience
Splunk experience
ITIL Certification and in depth understanding of ITIL principles, functions and processes
Server, Storage and Network experience
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
Detail oriented and organized
Pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Ability to work in an ambiguous environment and draw and defend results and conclusions
Ability to work in a dynamic and team-oriented environment
Ability to balance a significant workload, prioritize and multitask
Pay Range: $58.31-$66.31
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)
- Location:
- Plano