Field Based Position - Approximate Geographical Coverage Area: Las Vegas and surrounding areas, down to Kingman, AZ and up to St George, UT

May be instances to assist nearby colleagues in Phoenix and Salt Lake City areas.

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious , Own It, Be Open , Create Possibilities

Job Summary

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK

Responsibilities

Follow all CDK Global policies and procedures

Complete all mandatory assigned compliance tasks and acknowledgements

Meet or exceed all performance expectations

Perform Daily functions using WFM device to update service and installation cases. (95-100%)

Travel up to 100 % of the time

Drive up to 50% of the time

Perform Daily functions using WFM device to update service and installation cases. (95-100%)

Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installs

PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads

PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads

Dot Matrix (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractors

Lasers 85-95% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap ratio

Hardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install Certification

Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA

Driving Customer interaction Revenue (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance

Field Troubleshooting Skills (85-95% Competency) *First Call Resolution - Troubleshooting effectiveness *New Products - Stay current *OTA

Network (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router

Wireless Implementation (85-95% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation

Using CDK Tooling (85-95% Competency) *Proton, *Heisenberg, *Ekahau, *Meraki Dashboard, *Salesforce, *VeloCloud Orchestrator, *Microsoft 365, *Case Management System

Spooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures, redirect printing

Active listening 85-95% Competency) *Demonstrated Active listening Skills

Conflict Resolution (95-100% Competency) *Client interaction *Team Interaction

Spares Inventory Maintenance - Scan all items during quarterly count

Social Style (95-100%) *Proper Attire - Business Casual *Personal Hygiene

Qualifications

Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management

Preferred Qualifications

Associate's Degree or Equivalent Experience, Industry Standard PC & Network Certifications

Familiarity with CDK's org structure, solutions, implementation and service models

SaaS experience preferred but not required

Some automotive knowledge (Areas of the dealership and Dealer workflows)

Physical Requirements

Operate Computer Hardware and Other Office Equipment: Constantly

Repetitive Motion: Frequently

Position and Move Items: Frequently

Physical Demands: up to 50 pounds

Remain in a Stationary Position: Frequently

Move About: Frequently

Adjust Posture for Movement: Frequently

Ascend and Descend: Frequently

Observe or Inspect Details: Frequently

Communicate Information and Ideas so that Others will Understand: Frequently

Exposure to Outdoor Weather Conditions: Frequently

Detects Auditory Cues: Occasionally

Exposure to Confined Spaces: Occasionally

Operate a Vehicle Safely: Frequently

Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

Hourly Compensation Range: $27.00/hour - $30.00/hour

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. C DK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.