Job Title: Field Service Engineer Location: Phoenix, AZ Job Type: Full-Time Position Overview: A Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of diagnostic imaging equipment, with a focus on X-ray and mammography systems. This role supports healthcare facilities in ensuring optimal equipment performance and patient care through timely service and exceptional technical expertise. Essential Responsibilities: Perform basic to intermediate troubleshooting, preventative maintenance, and repair on designated medical imaging equipment. Conduct functional inspections to ensure devices meet safety and operational standards. Maintain detailed and accurate records of service activities, customer interactions, and equipment status. Communicate effectively with facility staff to ensure satisfaction, coordinate service appointments, and provide updates. Build strong relationships with site personnel through professional interactions and non-service-related visits. Collaborate with equipment manufacturers and end-users to resolve technical issues. Participate in technical training programs to maintain and advance knowledge of imaging equipment and industry standards. Participate in on-call rotations and provide emergency service as needed, including some weekend or after-hours availability. Follow established safety and operational protocols to maintain a safe working environment. Minimum Qualifications: Specialized knowledge and experience servicing X-ray and mammography equipment. OEM training (e.g., Siemens, GE) highly preferred. Bachelor's degree in Electrical Engineering, Biomedical Engineering, Electronics, Computer Science, or a related technical field. 35 years of relevant field service experience. Strong customer service and communication skills. Comfortable working independently and serving as a technical resource. Proficient with computers, service software, and standard office applications. Willingness to travel locally and occasionally domestically; able to accommodate evening/weekend shifts when required. Must be able to lift and carry up to 4050 pounds and perform job duties involving prolonged sitting, standing, and walking. Working Conditions: Travel to various client locations throughout the Phoenix area. Exposure to clinical environments and technical equipment. Use of tools and mechanical devices required for equipment maintenance and repair. Business casual attire required. Physical Requirements: Lifting and carrying up to 50 lbs Standing, walking, and sitting for prolonged periods Good visual and auditory acuity Manual dexterity for equipment handling and repair tasks