Senior Field Service Engineer

The Senior Field Service Engineer provides hands-on engineering support to clients, focusing on process optimization, continuous improvement, and technical services related to mechanical systems and automated control equipment. This role is responsible for leading the implementation of new systems and upgrades, ensuring optimal performance, safety, efficiency, and product quality, while meeting client expectations and industry standards. Qualifications Bachelor’s degree in Engineering or a related technical field from an accredited institution

Minimum of five years of experience in manufacturing, industrial environments, or field service roles

At least five years working with industrial automation systems, including PLC-controlled equipment

Minimum two years of direct field service experience in a similar technical capacity

Ability to travel extensively (50% or more)

Valid driver's license and clean driving record

Must be physically capable of working in high-temperature environments and lifting up to 50 lbs

Key Responsibilities Lead and support ongoing product and process improvements

Serve as a subject matter expert in mechanical systems and automation

Oversee the full project lifecycle including design, budgeting, planning, procurement, installation, and commissioning

Develop and implement process enhancements that improve safety, reduce cost, and optimize performance

Collaborate with clients and internal teams to define project requirements and ensure project outcomes align with those expectations

Provide onsite and remote troubleshooting and technical support

Evaluate vendors and contractors for the delivery of equipment and services

Commission systems to meet performance and compliance specifications

Deliver technical training to clients and staff on safe and effective use of equipment

Create, update, and distribute technical documentation and operations manuals

Interpret and produce mechanical and electrical schematics

Independently conduct mechanical commissioning and service visits for kiln or similar industrial equipment

Document service activities with detailed technical reports

Perform other duties as assigned

Required Skills In-depth knowledge of automated machinery and control systems

Strong electrical, mechanical, and technical troubleshooting skills

Proficiency in PLCs, motor controls, and electrical control devices

Advanced computer literacy

Strong analytical and problem-solving capabilities

Creative thinker with the initiative to drive improvements

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Skilled in the use of diagnostic tools such as VOMs, meggers, and ammeters

Clear and effective written and verbal communication skills

Excellent interpersonal and client-facing abilities