Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary The Hardware Transition Engineer is responsible for coordinating and facilitating the setup and delivery of workstations for new hires and the organization workstation refresh schedule.  They are charged with surveying, ordering, and delivering workstations to support the computing needs of Compass users.

The Hardware Transition Engineer works as a member of the Hardware Transition team and is charged with understanding the goals/objectives of that team and how it supports those of the EA&SST division. Essential Job Functions End User Computing Lifecycle Management and Support Provide analysis and assist end users to match computing needs to approved hardware options. Distribute quarterly survey process for lease life cycle candidates. Coordinate vendor bulk orders and maintain inventories for refresh cycles. Maintain End User lifecycle processes, procedures, and documentation. Coordinate and track vendor orders and keep management and customers informed of order status. Track workstations in alignment with established asset management processes. Receive and decommission end of use/life PC equipment in alignment with established processes and standards. Back-up and migrate data for workstation replacements in alignment with established departmental standards, ensuring compliance with legal retention policies. Migrate user profile settings and data to refreshed equipment to minimize user impact. Coordinate and facilitate shipping activities for equipment in alignment with established processes. Return End of Lease equipment to leasing & disposal companies. Serve as primary resource for hardware escalations. Provide Tier 2 support for workstation software / vendor issues. Qualifications 3+ years’ experience Experience with hardware, software and peripheral devices in an enterprise environment Experience with device lifecycle management, disposal, and legal retention Experience troubleshooting software / hardware issues Proficiency with root cause analysis Experience with imaging products (i.e. Ghost, MDT, SCCM, etc.) Asset management systems & processes Experience with the following OS: Microsoft Workstation OS (Windows 11/10) Apple OS (iOS, OS x) Experience with the following endpoint software products o    Microsoft Office / Office 365 o    Adobe Software

Education Bachelor’s degree in computer science, or combination of education and experience. A+ Hardware Certification desired Lenovo / Dell / HP / Apple Hardware Certification desired Interpersonal Skills    Skills needed: Excellent verbal and written communication skills. Attention to detail Excellent critical thinking and problem-solving skills. Positive attitude and solutions-oriented thinking. Ability to communicate technical concepts to both technical and non-technical audiences. Ability to work in a fast-paced environment and adapt to change. Apply to Compass Group today! Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information.

Req ID:   1443557 Compass Technology MARY DICKSON