About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Information Security Engineer is a member of the Fusion Center Corporate Firewall Operations (CNFW) team that is responsible for managing and securing the Lumen Enterprise including but not limited to maintaining Firewall and VPN Operations. In addition, CNFW Engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors, and peers to anticipate, define, and pursue these capabilities. Location This is a work from home position anywhere within the US. The Main Responsibilities Act as first point of contact for all firewall or VPN related questions, issues, or requests for assistance

Maintain security of the network by ensuring firewall rules meet company policy and configuring best practice security measures on the devices

Resolve device issues identified via dashboard alerts, tickets, emails, IMs, or phone calls

Perform initial triage and trouble identification for assigned Incident tickets

Perform operating system upgrades to mitigate vulnerabilities or enhance security

Follow written procedures to maintain standards compliance and technical accuracy

Maintain a multitude of firewall vendor hardware across various environments

Submit and support simple Change Management requests as required

Provide firewall security incident logs as required to Cyber Security personnel

Create personal performance objectives/goals to align with corporate objectives

Participate in on-call rotation

Able to work other shifts as needed based on business requirements

What We Look For in a Candidate Minimum Qualifications: Undergraduate degree in computer science, engineering, or related field, or equivalent experience

Understand detailed technical documentation including security and network diagrams

Understand information security fundamentals, host and network security hardening and requirements; networking protocols; common risk management concepts

Analytical and problem-solving skills

Ability to multitask, resolve urgent issues, and change task priorities as required

Strong oral and written communication skills and comfort with presenting technical issues to all levels of management, as well as non-technical staff

Preferred Qualifications: 2+ years of experience in Network Operations, Security Operations, Network Security, or Application Security

Experience in network and/or firewall administration and implementation including experience in applying methodologies and principles for all levels of security

Understanding of the following tools: Management platform, Threat analytics engine, IDS / IPS, anti-virus, or similar products

Experience in network monitoring tools to perform initial triage of Incidents

Microsoft, Mac, or *NIX (Linux or UNIX derivatives) operating system experience

Experience with technologies, tools, and process controls to minimize risk and data exposure

Candidate should possess, or be willing to pursue, applicable professional/technical certifications, such as CISSP, GSEC, Palo Alto,

Checkpoint, Juniper, and Cisco

Knowledge of cloud-based firewalls from Amazon, Google, Microsoft, or firewall vendors

Knowledge of implementing next-generation firewalls

Experience in large enterprise or carrier data center and/or networks

Development experience in scripting languages such as Python or Perl is a plus

Able to obtain a GSA Public Trust suitability

Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

Requisition #: 339241 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 08/07/2025

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