THE TEAM YOU WILL BE JOINING North American manufacturing company with over $800 million in revenue An extensive footprint of over 30 facilities, with headquarters in North Carolina Focused on reinvestment in the company and operational excellence Heavy investment in research and development with a commitment to innovation

WHAT THEY OFFER YOU An intimate IT group where management works alongside the team to ensure they understand the technologies and help grow your expertise. Opportunities to get hands-on with new equipment, learn from senior resources, and set up labs for additional education. Phenomenal benefits, a competitive compensation package, and a strong, supportive company culture.

WHY THIS ROLE IS IMPORTANT Design, deploy, and maintain the organization`s diverse IT infrastructure, including Fortinet firewalls, Azure cloud services, Windows and Linux server environments, and network LAN environments. Monitor and maintain secure, resilient systems, ensuring compliance with security best practices and working closely with the security architect to integrate proactive defenses and incident response measures. Serve as a senior escalation point for Tier 2 and Tier 3 engineers, troubleshooting complex issues and providing mentorship to develop technical skills across the team. Develop infrastructure roadmaps and strategic improvement plans, aligning technology initiatives with business objectives and future growth. Collaborate with business stakeholders and external vendors to deliver high-quality IT services and drive continuous improvement. Lead or support incident response efforts for infrastructure-related issues, minimizing business impact and ensuring timely resolutions.

LOCATION Charlotte, NC - Onsite 5 days per week

THE BACKGROUND THAT FITS Bachelor`s degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of experience in IT infrastructure or support roles, with at least 2 years providing leadership or advanced technical guidance to Tier 2 and Tier 3 teams. Strong technical expertise with Fortinet firewalls and/or Azure cloud services. Proficiency across a broad infrastructure stack, including networking, virtualization (e.g., Nutanix or VMware), Windows and Linux servers, and backup/replication technologies. Demonstrated ability to lead and mentor technical teams, manage priorities effectively, and drive strategic initiatives focused on continuous improvement. Experience working with or overseeing offshore support resources. Familiarity with security practices, including incident response, access control, and compliance standards. Excellent communication skills, able to translate complex technical concepts to business stakeholders clearly.

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