SkillsUp creates an autonomous workplace where the day runs itself.

We're a leader in DEX, unifying digital employee experience and IT operations into one powerful

platform built for modern workplace management. By combining real-time monitoring, automation,

and proactive remediation, SkillsUp enables IT teams to prevent issues before they impact

employees, reduce operational complexity, and streamline IT environments, without the clutter of

multiple tools. With SkillsUp, IT works smarter, employees stay productive, and the workday runs

itself. One platform. One powerful shift in how work flows.

No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can

get on with work that matters.

The Role

We are looking for an IT Engineer with 3-5 years of experience to join our IT team. In this role, you

will be responsible for providing technical support to employees, troubleshooting IT issues, and

ensuring smooth operation of our IT systems.

You will play a key role in supporting day-to-day IT operations, resolving technical problems, and

assisting with IT projects.

We're looking for a team player who thrives in a collaborative environment and can contribute to

areas beyond their primary expertise and a proactive individual who embraces challenges and seeks

to innovate within the IT space.

How You'll Spend Your Day:

Provide first-level technical support for hardware, software, and network-related issues

Manage user accounts and access controls (Active Directory, Okta, Azure AD) - a must

Respond to and resolve IT support tickets via email, phone, or in person

Install, configure, and troubleshoot Windows/macOS operating systems and

applications

Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and

Teams

Assist in onboarding new employees, including setting up laptops, accounts, and IT

access

Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)

Document IT issues and solutions in the helpdesk system

Escalate complex issues to senior IT staff when necessary

Assist with IT projects, including system upgrades, migrations, and security

improvements

Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)

Develop basic automation scripts (PowerShell, Bash) to improve efficiency Experience and Qualifications:

3-5 years of proven IT support/helpdesk experience

Experience handling onboarding and offboarding, including:

o Laptop and asset setup/return

o Account creation and deactivation

o User permissions and license provisioning

o Coordinating with HR and IT systems (e.g., Okta, Google Workspace)

Active Directory, Group Policy (GPO), and user account management - mandatory

Okta - identity management, provisioning, deprovisioning - mandatory

Azure AD - user management, conditional access - mandatory

Google Workspace - admin console, email/calendar setup, group management - mandatory

Windows & macOS operating systems - installation, configuration, troubleshooting - mandatory<BR> Endpoint management tools - ManageEngine, Intune, Jamf - mandatory

Networking basics - IP addressing, DNS, DHCP, VPN, LAN, Wi-Fi troubleshooting

Virtualization and infrastructure - VMware environments, firewall/switch configuration (e.g., FortiGate, Palo Alto) - mandatory

Automation scripting - basic knowledge of PowerShell and/or Bash - advantage

Documentation - logging tickets, updating knowledge base, creating internal guides