Join to apply for the Junior Support Engineer Digital Products role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Junior Support Engineer Digital Products role at Jobright.ai LGC Limited is seeking a highly motivated and technically versatile L2 Support Engineer to support a dynamic suite of digital products. This critical role involves providing timely technical support, collaborating with customer-facing teams, and performing operational tasks to ensure smooth platform functionality. Responsibilities: Investigate, reproduce, and resolve complex technical issues escalated from Tier 1 support and customer-facing technical teams. Collaborate with customer success managers and implementation engineers to provide timely, professional responses to customer issues and requests. Query databases and analyze logs, metrics, and telemetry data to identify trends, detect anomalies, and troubleshoot product behavior. Assist with configuration changes, monitoring jobs, executing scripts, and performing environment checks across staging and production systems. Participate in on-call rotations, triage incidents, document root cause analyses, and contribute to postmortem reviews. Work closely with Product, Engineering, and QA teams to escalate unresolved bugs, contribute to documentation, and drive continuous improvement. Qualifications: Required: Bachelors of Science in IT, Computer Science, Engineering or other Science. 2+ years of relevant experience. Knowledge of technical support, DevOps, or systems engineering roles. Understanding of SQL database technology Strong communication skills able to explain technical concepts clearly to both technical and non-technical audiences. Strong analytical mindset and ability to prioritize issues under pressure. Preferred: Experience with ticketing systems (e.g., Zendesk, Jira) and customer issue tracking workflows a plus Familiarity with cloud infrastructure (e.g., AWS, Azure) and CI/CD tools (e.g., GitHub Actions, Jenkins) is a plus. Bonus: Experience with APIs, scripting (Python, Bash), or lightweight automation. Company: We are a global leader in life science tools, partnering with customers to find solutions that diagnose, treat, feed and protect our growing population. Founded in 1996, the company is headquartered in Teddington, Gloucestershire, GBR, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Support Engineer roles. Arlington, VA $70,500.00-$88,100.00 2 weeks ago Rockville, MD $51,500.00-$58,999.00 1 month ago McLean, VA $110,000.00-$115,000.00 1 month ago Customer Support Engineer - Technical & Client Services Washington, DC $54,000.00-$80,000.00 1 week ago District of Columbia, United States 2 weeks ago Bethesda, MD $68,000.00-$82,200.00 6 months ago Washington DC-Baltimore Area 15 hours ago McLean, VA $60,000.00-$70,000.00 1 week ago Customer Engineer, Workspace, Public Sector Washington, DC $147,000.00-$218,000.00 1 week ago Support Experience Engineer - Tools & Automation, WhatsApp Operations Washington, DC $147,000.00-$203,000.00 1 week ago Technical Support Engineer - Future Opportunities - Columbia MD/Hybrid Customer Engineer, Workspace, Public Sector Reston, VA $147,000.00-$218,000.00 1 week ago Application Support Engineer (Helpdesk+ Full Stack) Technical Support Engineer (Hybrid/Columbia MD) Sr. Technical Support Engineer, US Government, VM Specialist Washington, DC $85,100.00-$185,300.00 6 hours ago Senior Technical Support Engineer, US Government, XSIAM Network Engineer, Operations and Support Ashburn, VA $50.48-$156,000.00 20 hours ago Columbia, MD $80,000.00-$85,000.00 6 days ago End User Support Engineer (Microsoft 365 Applications Support) McLean, VA $110,000.00-$115,000.00 3 weeks ago Sr. Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift) Columbia, MD $80,000.00-$100,000.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr