●Ability to workwithin multiple sites. This includes the ability to travel to different sitesas necessary or required by the customer. ●Physically fit towalk through large areas. ●Ability to workafter hours and weekends if necessary or required by the customer. ●Knowledge usingServiceNow as the ticketing tool. ●Provide technicalassistance and support, and resolve problems related to the use of computerhardware and software for end users. ●Analyze, resolve,respond to, and document end user inquiries. ●Installdesktop/Laptop, printers/scanners, and other peripheral softwares usingapproved tools. ●Troubleshootoperating system issue. connection issues with LAN/WAN. ●Update ticketswith accurate and timely records of work performed, and resolution detail