Join to apply for the L2 Support Engineer Digital Product Suite role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the L2 Support Engineer Digital Product Suite role at Jobright.ai LGC Clinical Diagnostics is seeking a highly motivated and technically versatile L2 Support Engineer to join their team supporting a dynamic suite of digital products. This critical role ensures timely and accurate technical support while collaborating with customer-facing teams and engineering to resolve complex issues and improve product performance. The position offers opportunities for growth and continuous learning in a modernized digital portfolio of scientific and clinical support applications. Responsibilities: Technical Support (Tier 2): Investigate, reproduce, and resolve complex technical issues escalated from Tier 1 support and customer-facing technical teams. Customer Interaction: Collaborate with customer success managers and implementation engineers to provide timely, professional responses to customer issues and requests. Data Analysis & Troubleshooting: Query databases and analyze logs, metrics, and telemetry data to identify trends, detect anomalies, and troubleshoot product behavior. Operational & DevOps Tasks: Assist with configuration changes, monitoring jobs, executing scripts, and performing environment checks across staging and production systems. Incident & Problem Management: Participate in on-call rotations, triage incidents, document root cause analyses, and contribute to postmortem reviews. Collaboration & Escalation: Work closely with Product, Engineering, and QA teams to escalate unresolved bugs, contribute to documentation, and drive continuous improvement. Qualifications: Required: Bachelors of Science in IT, Computer Science, Engineering or other Science. 2+ years of relevant experience. Knowledge of technical support, DevOps, or systems engineering roles. Understanding of SQL database technology Strong communication skills able to explain technical concepts clearly to both technical and non-technical audiences. Strong analytical mindset and ability to prioritize issues under pressure. Preferred: Experience with ticketing systems (e.g., Zendesk, Jira) and customer issue tracking workflows a plus Familiarity with cloud infrastructure (e.g., AWS, Azure) and CI/CD tools (e.g., GitHub Actions, Jenkins) is a plus. Bonus: Experience with APIs, scripting (Python, Bash), or lightweight automation. Company: LGC Clinical Diagnostics is a manufacturer of management tools and reagent component materials. Founded in , the company is headquartered in Milford, Massachusetts, USA, with a team of 1001-5000 employees. The company is currently Late Stage. LGC Clinical Diagnostics has a track record of offering H1B sponsorships. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Support Engineer jobs in Gaithersburg, MD . Arlington, VA $70,500.00-$88,100.00 3 weeks ago Rockville, MD $51,500.00-$58,999.00 1 month ago Technical Support Specialist (SolarWinds) Technical Support Specialist - Swing Shift Washington, DC $54,000.00-$80,000.00 1 week ago Washington, DC $82,000.00-$87,000.00 2 weeks ago McLean, VA $110,000.00-$115,000.00 1 month ago Tier 2 Desktop/Technical Support Specialist Application Support Engineer (Helpdesk+ Full Stack) End User Support Engineer (Microsoft 365 Applications Support) Technical Support Specialist Tier 3 - Clearance Required Washington, DC $54,000.00-$80,000.00 2 weeks ago Technical Support Engineer - Future Opportunities - Columbia MD/Hybrid Sr. Technical Support Engineer, US Government, VM Specialist Technical Support Engineer (Hybrid/Columbia MD) Senior Technical Support Engineer, US Government, XSIAM Washington, DC $85,000.00-$100,000.00 1 month ago Network Engineer, Operations and Support Technical Refresh Support Specialist (Journeyman) Washington, DC $50,000.00-$67,774.00 1 month ago Team Lead & Sr. Application Support Engineer Washington, DC $165,000.00-$200,000.00 6 days ago Team Lead & Sr. Application Support Engineer Centreville, VA $165,000.00-$200,000.00 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr