:

3LI-DNI Expert Knowledge PCCE •Cisco Packaged Contact Center Enterprise (PCCE) architecture and deployment •Cisco Unified Customer Voice Portal (CVP) scripting and administration •Cisco Unified Intelligence Center (CUIC) reporting and analytics •Strong understanding of contact center operations and best practices UCCX •Cisco Unified Contact Center Enterprise (UCCX) integration •Cisco Unified Communications Manager (CUCM) configuration and administration •Cisco Voice Gateways (ISR/ASR) setup and troubleshooting •SIP, H.323, and MGCP protocols

Working Knowledge: •Network, VPNs, Firewalls and VMware / Cisco UCS oKnowledge and experience in Cisco networking technologies, including routing, switching, BGP and EIGRP oExperience with network security technologies, including firewalls, VPNs, and Wireshark oVirtualization platforms (VMware vSphere, Cisco UCS) Soft Skills: •Strong leadership and project management abilities •Effective communication and interpersonal skills, with a proven ability to collaborate with cross-functional teams and present complex technical concepts to non-technical stakeholders •Ability to work under pressure and meet tight deadlines •Excellent problem-solving and troubleshooting skills . Key Skills: PCCE, UCCX, CVP, CUIC, ISR/ASR, SIP, H.323, MGCP, Network, VPNs, Firewalls and VMware / Cisco UCS, BGP, EIGRP, RingCentral, Networking and IPT basics Location: US Required Experience: Not Specified Positions: 1