Support Engagement Lead - Data Platform (Azure & Databricks)

Role Overview:

We are seeking a strong Data Engineering Lead with support engagement experience to manage and enhance a Data Platform built on Azure and Databricks . This role requires a hands-on leader who can stabilize, optimize, and mature platform operations through structured processes and automation.

Key Responsibilities:

Incident & Communication Management - Ensure quick resolution, RCA, and transparent stakeholder updates. Proactive Monitoring & Optimization - Improve performance, cost, and reliability. Data Quality & Governance - Enforce data integrity, lineage, and compliance. Change & Release Management - Streamline deployments and minimize disruptions. Reporting & Continuous Improvement - Track KPIs, resolve recurring issues, and drive efficiency. Knowledge Management - Maintain documentation, SOPs, and training for seamless operations. Automation & Monitoring - Implement self-healing mechanisms and reduce manual overhead. Qualifications: 8+ years in data engineering & platform support , with expertise in Azure & Databricks . Strong knowledge of incident management, performance tuning, and data governance . Hands-on experience with SQL, Python, Spark, and CI/CD pipelines . Familiarity with monitoring tools (Azure Monitor etc.) and automation frameworks . Excellent communication and stakeholder management skills.