*This role is with Fischer Process Industries, a division of Tencarva Machinery Company.About Tencarva: Founded in 1978, Tencarva is an equipment distributor, engineering and design partner, ISO 9001 manufacturer, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva's various divisions cover 17 states and provide end-to-end, tailored solutions for complex systems within the fluid/solids/air/gas handling and water/wastewater treatment sectors. Our service offerings include system analysis and design, application engineering, custom fabrication and assembly, automation and controls, and equipment service, repair, and remanufacturing.About Fischer: Founded in 1957, Fischer Process Industries is an industry-leader in the distribution and repair of pumps, process equipment, valves, and instrumentation for industrial applications. For over 65 years, our commitment has been to provide high-quality engineered equipment to customers in Ohio, Kentucky, Indiana, Georgia, Western PA, and West Virginia.Summary: Performs calculations to support system designs, selects components, and prepares detailed schematics, system layouts, bills of material, and quotes for customers, both external and internal. The Application Engineer works with end users, engineering firms, contractors, as well as the company’s own inside customer service team, outside sales representatives, engineering team, and systems build department. Applicants must have the mechanical understanding to envision and design a pump system, understand and adhere to engineered specifications, select pumps and accessories, price the systems, and prepare professional proposals.Essential Duties and Responsibilities include the following:Prepare quotations based on technical information provided by or extracted from customers, and review the quote, if necessary, with the sales team and management before sending it to the customer.Provide support for both day-to-day and escalated inquiries regarding product questions, sales, and order taking via phone, email and chat.Maintain accurate records of accounts, opportunities, quotes, projects, contacts, and correspondence.Conduct contract review to verify scope of supply including performance guarantees, documentation, calculations, and testing.Support the incoming complex orders to ensure timely, accurate order management in line with customer service.Follow-up each phase of the production schedule regarding delivery status, drawings and equipment information; Work with purchasing, production and/or service to make changes as required keeping the project production schedule on target.Process requests for price, delivery, order status, order expedites and technical product assistance.Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.Assist customers with order progression & supply chain issues.Prepare bills of materials accurately, promptly, and clearly.Proactively work with customer or internal stakeholders to obtain detailed information to provide the best solutions for customer needs.Build rapport with customer, vendors, and outside sales personnel. Listen, understand, and convey customer requirements, and always be courteous and professional with customers and vendors.Maintain expert level of product knowledge and application and keep current on all necessary software used internally. Enhance technical knowledge by studying new product information and participating in training courses, seminars, workshops, and other educational opportunities.Benefits Include:Paid Time Off, including 10 holidaysBonusesHealth Insurance, including medical, dental, vision, disability, and life401(k) & Profit-SharingEmployee Assistance ProgramPI5373e9ba7bf0-30070-38148363