Description **This posting is open until filled**

Do you want a job where you make a difference in people's lives? Do you want to work in an IT department that supports business partners that protect people and makes their lives better? Do you want to work for an IT department that strives to be a partner at the table with the business, not just a utility producing a generic product? Do you crave work-life balance in your career; including flex time?

Would you be surprised to hear that the previous description is about a job in local government? Arapahoe County Government is run more like a corporation than a big bureaucracy. We are a 2,200-employee company, with sixteen "Business Units" and almost all decision making is done at the business unit level. We are innovative and constantly work toward better performance.

The IT Department at Arapahoe County is centralized, so we are an integral part of a vast array of "businesses", from the Sheriff's Office to Public Works to the Clerk & Recorder's Office. We pride ourselves on being a creative team that understands our customers' businesses.

This is a hands-on position that provides expert technical support and administrative services for the County’s cloud applications with a focus on Microsoft 365 SharePoint and supporting solutions. Provides lead responsibilities that include, but are not limited to, configuration, patching, upgrading and maintenance of the County’s investments in the chosen business applications. Provides advanced administration, design, and support of Microsoft 365 SharePoint and other cloud-based applications and services.

Arapahoe County is building our new Intranet site on the SharePoint platform. We are looking for someone who can properly architect our new SharePoint environment and integrate outside services into the Intranet. This is an opportunity for someone to flex their design and creative skill sets. Duties Provides advanced administration, design, and support of the Microsoft 365 and other cloud-based applications and services. This includes, but is not limited to, Microsoft 365 Tenant, Exchange Online, SharePoint Online, and other Software as a Service (SaaS) solutions. This position may also help the broader team support server and other cloud-based services. This position is part of the success of a broader team that supports a variety of server based and cloud-based applications. Develops and executes business application roadmaps; assures roadmap alignment with enterprise strategy. Develops high-level application architecture and solution design that is in line with best practices. Provides architectural designs for new business application system landscapes and improvements to existing system landscapes. Ensures that the business software meets business requirements and goals, fulfills user requirements, and identifies and resolves system issues. Evaluates, installs, configures, and deploys applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. Collaborates with analysts, designers, and system owners in the testing of business software programs and applications. Ensures that any application integration into County systems meets functional requirements, system compliance, and interface specifications. Performs monitoring and troubleshooting, performance tuning and capacity planning of the County’s business application systems; installs and configures patches and upgrades as required. Maintains and/or executes backup/restore and disaster/recovery procedures. Periodically reviews and improves design standards to ensure current technological advances are used; improves redundancy and maximizes the uptime of all business application systems. Provides direction for the application team in support of business application operations. May develop technical and user instructions and documentation and may provide training on new or changed applications. May provide training on new applications or changes to existing applications for both customers and departmental employees. Supports current IT Standards. Continues professional development and education to remain informed of current industry development and technologies. Skills, Abilities and Competencies: Knowledge and experience with current Microsoft 365 offerings, including analysis of features, configuration, testing, implementation, and ongoing business applications support. Microsoft 365 Engineer with a concentration in Exchange Online Knowledge: o Advanced administration knowledge of: Exchange Online Administration MS Teams Administration Microsoft 365 Tenant Administration General knowledge of: SharePoint Online Administration MS Project Online SharePoint Site Development OneDrive Nice to have general administration knowledge of: PowerBI PowerApps and PowerAutomate PowerShell Microsoft 365 Engineer with a concentration in Sharepoint Knowledge: Advanced administration knowledge of: SharePoint Online Administration MS Teams Administration SharePoint Site Development General knowledge of: PowerApps and PowerAutomate Microsoft 365 Tenant Administration Nice to have general administration knowledge of: Exchange Online Administration MS Project Online OneDrive PowerBI PowerShell Ability to develop and implement a technical road map for patching and upgrading applications. Ability to understand the need to and provide the architectural design to create, move or rebuild a cloud environment. Skills to design, test, document and implement applications either working with a vendor or with development staff. Ability and knowledge to analyze and recommend business solutions to meet the County’s automation needs. Ability to read and interpret technical manual and specification documents. Ability to explain and discuss complex business application administration and configuration features in a manner that can be understood by non-technical persons. • Knowledge of and adherence to application security technology. Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity

CORE COMPETENCIES/ESSENTIAL FUNCTIONS Interpersonal Interaction/Communication Clear written and verbal communication Professional and respectful of others Adapting to environment and culture Ability to work with co-workers and customers Customer focused Responsive to requests and needs of others Taking initiative Accepting responsibility Technical and Operational Competence Solid judgments Strategic, analytical and diagnostic thinking Value and appropriateness of solution Creativity and innovation Technical expertise (by role) Documentation Lifecycle Vendor management Creativity and innovation Process improvement Road-mapping Planning & Task Management Time and task management Process Adherence Service performance supportITIL ProcessesSupport, troubleshooting, issue resolution, and problem escalation Teamwork Status updates Conflict management Consensus building Supporting change Knowledge management Project evaluations Honest, frank and timely feedback Alignment to County and departmental goals TECHNICAL COMPETENCIES/EXPERTISE Providing Application Support Knowledge & Skills in providing technical Support Meeting Customer Expectations Managing Application Level Security Implementing Products & Improvements Implementing Products & Improvements Proficiency in writing and interpreting TSQL scripts Develop & Make Presentations Implementing New Products & Solutions Defining Hardware/Software Requirements Implementing Solutions & Interfaces Securely within Best & Recommended Practices Gathering and understanding the users business requirements Managing Hardware, Data & Software System Architecture Design Hardware, Software and Data Maintenance & Scheduling Maintain/Patching/Upgrading Software Optimizing Database & Software Performance Capacity Planning Disaster Recovery Planning & Testing Performance/System Tuning Maintain/Manage Business Application Configurations Data Backup, Recovery & Retention Planning

Requirements Education and Experience: High School Diploma or GED. Continued information technology course work desirable.

Five (5) years of experience in providing technical support and working with cloud and business applications.

Any equivalent combination of education and work experience that satisfy the requirements of the job may be considered.

Preferred Education and Experience: Bachelor’s degree in computer science or a related field is desirable

Supplemental Information Pre-Employment Additional Requirements: Pre-employment testing includes an acceptable current motor vehicle check and background check. Post-Employment Requirements: Post hire will require fingerprinting, a CBI background check and successfully completing bi-annual Colorado Justice Information System training. Incumbent may be required at any point in time to be on-call to respond to emergency situations, special events or routine on-call schedule. Must be able to travel between multiple locations as needed. Occasional out of town travel may be required. WORK ENVIRONMENT: Work is generally work from home, but individual can have time periods of required in-office work. PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position. No unusual physical demands are associated with this position. Spends 70% of the time sitting and 30% of the time either upright or walking. Occasionally lifts, carries, pulls or pushes up to 20 lbs. Uses cart, dolly, or other equipment to carry in excess of 25 lbs. Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties. Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions. Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment. Visual capacity enabling constant use of computer or other work related equipment. Definitions: Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it. As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as: Medical, Dental, and Vision Insurance Life and Supplemental Life Insurance Short and Long Term Disability Mandatory Pension Plan Deferred Compensation Plan Pre-paid Legal Services Vacation and Sick Leaves Holiday pay Training and Educational Reimbursement Opportunities For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary. 01 Please choose the response that best describes your educational background. Some high school courses High School Graduate or GED Some college courses Some college courses in computer science or a related field Associate Degree Associate Degree in computer science or a related field Bachelor's Degree Bachelor's Degree in computer science or a related field Master's Degree Master's Degree in computer science or a related field 02 Please choose the answer that best describes your years of experience in providing technical support and working with cloud and business applications. No Experience Less than 1 year of experience 1 year to less than 2 years of experience 2 years to less than 3 years of experience 3 years to less than 4 years of experience 4 years to less than 5 years of experience 5 or more years of experience 03 Please choose the answer that best describes your years of experience in administrating, providing technical support and working with MS 365 Exchange. No Experience Less than 1 year of 1 to less than 2 2 years to less than 3 3 years to less than 4 4 years to less than 5 5 or more years of 04 Please choose the answer that best describes your years of experience in administrating, providing technical support and working with MS 365 Teams. No Experience Less than 1 year of 1 year to less than 2 2 years to less than 3 3 years to less than 4 4 years to less than 5 5 or more years of 05 Please choose the answer that best describes your years of experience in administrating, providing technical support and working with MS 365 SharePoint. No Experience Less than 1 year of 1 year to less than 2 2 years to less than 3 3 years to less than 4 4 years to less than 5 5 or more years of 06 Please describe your years of experience in providing technical support and working with cloud and business applications. Required Question