About ProVal

ProVal is a trusted partner to Managed Service Providers (MSPs), delivering technical expertise and strategic services that help MSPs grow, scale, and deliver exceptional value to their clients. We combine deep MSP experience with project execution excellence to drive success for our partners.

Role Overview

We are seeking a Technical Solutions Engineer with a strong MSP Tier 3 background to join our team. This role bridges technical expertise and client-facing leadership, ensuring successful delivery of Microsoft and other technical projects for our MSP clients. The ideal candidate will be skilled at technical scoping, solution design, project planning, and stakeholder communication, while also being comfortable in sales-related discussions with both technical and business decision-makers.

Location: Hybrid, 3 times a week  in-office Altamonte Springs, FL

Key Responsibilities

Lead technical sales calls with prospective and current MSP clients to scope projects and define requirements.

Collaborate with sales and service teams to translate client needs into detailed Statements of Work (SOWs), including estimates on cost and timelines.

Provide technical expertise in Microsoft solutions, MSP infrastructure, and core MSP toolsets (such as RMM, PSA, and documentation platforms), ensuring alignment with industry best practices.

Manage end-to-end delivery of client projects, including planning, resource coordination, execution, status reporting, and project wrap-up.

Serve as the technical point of contact during project lifecycles, building trust and credibility with client stakeholders.

Ensure projects are delivered on time, within scope, and aligned to client expectations.

Contribute to the development of project management processes and best practices within ProVal.

Prepare and present projects status reports to leadership.

Qualifications

5+ years of experience in an MSP or IT services environment, with at least 2+ years in a Tier 3 engineering or senior technical role.

Proven experience in project management, including scoping, planning, and execution of Microsoft-focused projects (Microsoft 365, Azure, Active Directory, etc.).

Strong understanding of MSP business models and service delivery practices.

Excellent communication skills, with the ability to engage technical and non-technical audiences.

Experience leading technical sales calls and contributing to pre-sales efforts.

Project Management certification (PMP or equivalent) preferred but not required.

What We Offer

Opportunity to work with a fast-growing and innovative company in the MSP ecosystem.

A collaborative culture where technical expertise is valued and client success is a shared priority.

Competitive compensation package with benefits.

Career growth and skill development opportunities in technical project leadership.

Benefits

Great Team Culture

Flexible, Hybrid work schedule

Flexible Paid Time Off

Opportunity for Growth and Advancement

Health, Vision, and Dental Coverage

401k with Company Match (up to 4%)

Why ProVal? At ProVal, we pride ourselves on having one of the most unique teams around! Our team brings experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team member, you'll collaborate with innovative thinkers and have plenty of opportunities for professional growth.

We offer a comprehensive benefits package that includes flexible PTO, medical, vision, dental, and more. We believe in work-life balance, with no on-call expectations, and hours limited to Monday through Friday, 8 to 5.

At ProVal, we foster a positive and fun company culture where we support each other's growth and success.

Our Core Values:  Passion, Innovation, Growth, Execution, and Integrity.