Overview

Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Network Engineer, Lead

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Network Engineer Lead is responsible for serving as a subject matter expert within their associated field (i.e. Voice, Firewalls, Routing, Cloud, etc) and acting as an escalation point for other engineers, as well as a mentor, providing leadership to improve the overall skill set of the team.

Duties and Responsibilities Engineer, configure, install, maintain, and upgrade customer's network infrastructure, supporting applications and network hardware Troubleshoot and resolve advanced problems Perform, train, mentor and/or assist other individuals in the day-to-day activities of the group Manage team of functional experts. This includes managing queues, handling escalations, providing cross-functional leadership to meet customer objectives Work with practice leaders to assist with projects in related network field Select and manage vendors in support of operational objectives Work with associated practice managers to ensure customer objectives are met Document and craft remediation documents and procedural guides Design and engineer solutions to meet customer needs Interact with customers and perform customer training Guide troubleshooting over the telephone, electronically, and/or in person Handle escalations with vendors and other third parties Perform data center operations and hands-on data center infrastructure maintenance Provide customer and field replaceable unit component swapping or remote hands support Understand and abide by all security and operational polices Participate in on-call support rotation, with ability to carry and respond to a mobile device Focus on continuous improvement Develop cross-functional relationships. Focus on helping other people and departments be successful This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice Education Bachelor's degree in Technology or related field from an accredited college or university In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa ITIL, CCNA (R&S, Security, Collaboration Fortinet) Certification or ability to obtain within 6 months of employment Experience Customarily has at least 10 years technical experience Customarily has at least 8 years network engineer experience Customarily has at least 8 years of customer facing project management and client engagement experience Customarily has at least 8 years mentorship experience Customarily has at least 3 years technical leadership experience Experience with Cisco ASR9000, ASR920, Nexus 9000, 7000, 5000 and 2000 platforms, preferred Advanced experience with firewall security, access control list (ACL) management and secure remote management practices, preferred Experience acting as a consultative IT expert combining both hands-on support and IT leadership/architect capabilities to provide technology direction, preferred Network Technology SME experience, a plus Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative

Advanced working knowledge in access technologies such as LDAP, RADIUS,TACACS Detailed understanding of routing and switching in non-standard/ complex deployment environments Ability to consistently complete proactive initiatives against reactive activities in an environment where priorities can change quickly Be a positive force for change. Bring energy and enthusiasm to the job

Working Conditions

We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Responsibilities