This person will serve as a dedicated resource focused on resolving chronic network issues across store locations. Theyll work closely with internal engineers, external vendors, and managed service providers to troubleshoot and remediate persistent connectivity problems. The majority of their time will be spent addressing issues related to the Palo Alto/Prisma SD-WAN platform and WAN connectivityincluding broadband and cellular connections via cable modems, Inseego hardware, and occasionally Starlink. Theyll also identify and resolve Wi-Fi coverage gaps, assist with deployment adjustments, and handle occasional switch-related hardware issues involving Juniper equipment. The role requires proactive communication, detailed reporting, and consistent progress tracking through ServiceNow, with the goal of stabilizing network performance and freeing up internal teams to focus on strategic initiati

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

7+ years of experience as a Network Engineer at an enterprise environment within a retail or multisite location

Experience working with retail/multi-site/distributed environment experience

Experience with the following:

Palo Alto hardware

Prisma / CloudGenix SD-WAN

WAN connectivity

(broadband, cable modems from various carriers)

Inseego hardware

Juniper switch hardware

Aruba AP experience

CCNA certification Starlink hardware experience (Currently at ~75 locations)

Retail/multi-site/distributed environment experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.