Roles & Responsibilities -Responsible for Designing and providing WAN/LAN network administration, enterprise wireless, cloud administration (AZURE), SD WAN administration and Cisco/Palo Alto firewall administration. -Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer. - &n bsp; Initiate improvements in tools (SolarWinds, Panorama, Prime, Cisco DNA, Infoblox) requirements gathering and processes. -Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets. -Make recommendations based on analytics to improve performance and optimization of network infrastructure. -Manage new and existing equipment, hardware, and software upgrades. -Understanding Network support priorities and objectives and taking an active role in accomplishing them. -Help level 1/2 resources to address the Network related issues. -Strong understanding of network routing and switching protocols required.