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Responsibilities: Provide tier-3 (expert level) operational support for Cisco Wireless to resolve critical business issues that require deep wireless network troubleshooting techniques and performance analysis. Independently own the Wireless Network Infrastructure support solving complex issues and suggest design modifications as appropriate. Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Wireless Network platforms. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals. Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis. Automate operational tasks to make processes simpler and more robust. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Refresh heat-maps and operations plans for campus networks, and all WLAN, LAN connectivity. Monitor and analyze statistical data to develop improvement plans for Wireless network and application performance. Provide an effective Wireless network capacity plan. Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth. Additional Responsibilities Include: Oversees the management of service level agreements (SLAs) with vendors and service providers. Oversees and directs all aspects of the 24/7/365 mission critical network wireless infrastructure operations, including planning, supporting, and maintaining functions Serves as the senior-level escalation point for network operations to resolve critical incidents Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders, and drives vendor governance. Provides leadership, management, direction, and technical oversight for the network operations department Required Qualifications and Experience: Bachelor’s degree, or related qualification. Certifications in ACMA, ACMP, CWNA etc. Minimum 10+ years of working in an Enterprise Wireless Network with expert level experience with Wi-Fi technologies. Experience of working in a multi-cultural, virtual team, across multiple geographical regions Hand on Experience of working on Cisco Wireless Technologies Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers. Experience of conducting Wireless Site Surveys Experience of working on Wireless Standards 802.11 (b/g/n/ac), WIFI6 Experience with technologies such as Cisco Wireless solutions. Strong understanding of application communication methodologies. Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results. High level of confidence and competence communicating on bridges. Solid background in vendor management to drive incident resolution. Experience with monitoring tools and strategies.