About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the companys products are sold at key retailers, online and offline, and through distributors around the world .

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, youll experience unparalleled collaboration with many functions of the organization Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. Youll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.

Responsibilities:

Analyze customer complaints and investigate field failures translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting

Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives

Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions

Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded

View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action

Partner with SharkNinjas Customer Excellence team to monitor consumer reception and sentiment in field.

Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team

Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product

Tracks digital escalations and create accurate responses for customers to better understand our product

Manage product health reporting and push for continuous five-star experience via iterative design improvements.

Always strive for process efficiency we value a go-getter who can make the most out of any situation and deliver impactful results

Act as a product expert for cross-functional team member questions and concerns

Present status of activities and special projects to senior management regularly

Qualifications: