Research Engineer

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Join to apply for the Research Engineer role at Decagon Join to apply for the Research Engineer role at Decagon This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $250,000.00/yr - $415,000.00/yr About Decagon
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About The Team
The Research team at Decagon innovates on building the most advanced conversational AI agents for enterprise customers. Decagon’s AI agents understand context, respond with genuine empathy, and solve complex problems with surgical precision.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About The Role
On the Research team, you’ll be responsible for building AI systems that can perform previously impossible tasks or achieve unprecedented levels of performance. You will design and implement state of the art methods for instruction tuning and information retrieval. We're looking for people with strong engineering skills, writing bug-free machine learning code, and building the science behind the algorithms that power our AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation that prevents problems before they happen.
In this role, you will
Develop models for customer support tasks that exceed the performance of closed source models Experiment with small open-source models to drive order of magnitude reductions in latency across channels Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
3+ years of experience in AI/ML engineering or research. Proven track record of working on AI/ML projects from concept to production. Experience fine-tuning and deploying LLMs in production environments. Prior experience working with multi-modal models
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$250K – $415K + Offers EquitySeniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Decagon by 2x Sign in to set job alerts for “Research Engineer” roles.Research Engineer / Research Scientist - Deep Research San Francisco, CA $100,000.00-$300,000.00 6 days ago San Francisco, CA $100,000.00-$300,000.00 4 days ago Research Engineer/Research Scientist, RL San Francisco, CA $104,979.00-$165,000.00 1 month ago Research Engineer / Research Scientist, Post-Training San Francisco, CA $295,000.00-$530,000.00 2 weeks ago Research Scientist (Multi-agent Systems)Research Engineer - Machine Learning (ML)Research Engineer / Research Scientist - Agents San Francisco, CA $140,000.00-$215,000.00 1 month ago San Francisco, CA $100,000.00-$300,000.00 5 days ago San Francisco, CA $130,000.00-$145,000.00 2 weeks ago Research Engineer/Scientist, Strategic DeploymentResearch Engineer / Scientist, Interpretability San Francisco, CA $245,000.00-$440,000.00 2 weeks ago Research Scientist, Science of Post TrainingML Research Engineer, Foundation Models (Senior / Staff / Principal)Internship - Research Scientist (AI Agents) San Francisco, CA $135,000.00-$300,000.00 2 weeks ago San Francisco, CA $150,000.00-$350,000.00 6 months ago San Francisco, CA $280,000.00-$340,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Location:
San Francisco, CA
Salary:
$200
Category:
Engineering

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