Responsibilities include but are not limited to:

Provide software application subject matter expertise to stakeholders including Install, maintain, and monitor Client Service Applications (Windows/Virtual Machines, SAAS) running in our datacenters, cloud, both hosted on-prem. Coordinate with Technology partners (Infrastructure, Infosec, Data, Development, Monitoring) on the day-to-day management of application life cycle. Perform analyses on software application functionality and suggest improvements. Perform analyses on software application functionality, manage expectations, track the intake and resolution of issues, requests, and changes through the Service Now ticketing system. Consult and partner with the software development team, internal users, and clients to improve application performance. Manage code migration across environments to ensure continued and synchronized functionality. Establish the root cause of application errors, receiving escalation and critical concerns from App Engineers. Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations. Document process and monitor application performance metrics. Support capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage. Mentor Application support specialists - engineers on best practices and support related items. Ensure that the Valley Bank applications are maintained in a manner that supports delivery of services to the Valley Bank platforms, resilience, and uptime performance statistics. Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release. Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. Lead continuous service Improvement efforts to improve the team's service levels. Comply with ITIL standards including, Incidents, request, change, project management. Required Skills: Technical: Advanced knowledge supporting Financial Technology applications in a hosted andor cloud-based environments. Ability to manage code migration, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and web-based clients. Advanced proficiency in determining the causes of application errors and repairing them. Intermediate level Language, HTML, JSON, XML, SQL, CSV, TXT. Expert level Outlook, Excel, Word, Notepad++ Expert level Microsoft Tech stack (Windows, desktop, server, IIS, SQL, Azure) Intermediate level in Networking, routing, Firewall, TLS Certificates So Intermediate level understanding of Business intelligence. Previous experience with audits (internal - external)

Communication: Effectively and regularly communicates regarding matters that are critical to the team. Explains complex concepts clearly, using styles appropriate for the audience. Solid documentation skills to ensure Application support runbooks are updated with relevant information. Influence: Good teamwork and leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame. Time Management: Demonstrated ability to prioritize tasks and responsibilities and ensure execution within required timelines. Problem Solving: The ability to analyze systems and processes for opportunities to gain efficiency. Ability to solve problems at root cause rather than at symptom level Solid understanding and working knowledge or Front to Back Core Banking applications (ex. Savings, Deposit, Loans, and downstream apps). Advanced integration fundamentals, including API, file based, Proficient knowledge of FIS, IBS, Loans, and document management systems. Required Experience: Bachelor's degree in computer engineering, computer science, information technology, information systems, or a related field. A Minimum of 7 years related technical application support, primarily in banking and/or financial services. Solid understanding and working knowledge or Front to Back Core Banking applications (ex. Savings, Deposit, Loans) Preferred Experience: Master's degree in a related field and banking background within the IT services department.