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Pay Range: $105hr - $110hr The Content Products team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our knowledge culture, driving connection and scaling support for employees and the Community. Our technology powers Guest and Host support experiences in the Help Center and Resource center, the Knowledge Center for our support ambassadors and One for employees. We are seeking a world-class Business Systems Engineer to join our dynamic team. Candidate will be responsible for owning the product roadmap for candidate designated product areas, overseeing the end-to-end delivery of system and tool changes, and supervising the implementation of the product roadmap. Candidate expertise will identify current pain points for BizTech stakeholders, promote industry best practices, and maintain data integrity and accuracy within our platforms. Candidate will also play a crucial role in mentoring junior team members, driving strategy, and delivering results with excellence. Product Roadmap Ownership - Lead the design, development, and implementation of the Content Platform roadmap which includes our headless CMS, Content stack and our taxonomy platform, Graphite. Enable GAI Capabilities - Lead development of AI Assistant for Content stack including personas, integrations, training, comms and launch. Enable Visual Experiences - Lead the rollout of Visual Builder, Composable Studio and Component Library to drive adoption for the simplified content authoring in Contentstack Tool and System Changes: Supervise the end-to-end delivery of system and tool changes, ensuring quality and timely delivery. Stakeholder Management - Identify and address current pain points, socialize industry best practices, and prioritize project pipelines in collaboration with stakeholders. Automation - Drive automation initiatives to reduce manual processes and improve operational efficiency across core business functions including Content stack. Automate Capabilities: Vendor Management - Partner with our vendors to drive and own the product feature and bug lifecycle from requirements gathering to launch. Data Integrity - Design and implement effective data management strategies, including data cleansing, deduplication, and migration. Industry Trends - Stay updated with the latest platform features, best practices, and industry trends to proactively identify opportunities for enhancements. Business Process Improvement - Craft and suggest future-state business processes, and lead the implementation of these suggestions. Expertise and Mentorship - Act as a company-wide expert in relevant functional tools and applications. Mentor junior team members and provide guidance on development and delivery. Architecture and Design Reviews - Collaborate on architecture and design reviews, offering necessary guidance to ensure development guidelines are followed. Contentstack Management: Implement and manage our Contentstack Automate capabilities, AI Assistant capabilities User Management - Manage user and RCAC management of our Content stack and Graphite environments providing guidance to operations teams to provision/deprovision users, maintaining content governance. Integration Delivery - Deliver Content stack Marketplace integrations via configuration.