About Lumen Lumen is at the forefront of connecting the world. We are driving business growth through quick, secure, and effortless connections between people, data, and applications. We're building a culture grounded in teamwork, trust, and transparency. If you're seeking a role where you can make a substantial impact while enjoying flexibility, consider joining us as we shape the future of digital connectivity. The Role As a Senior Lead Software Engineer for Service Assurance, you will be pivotal in designing, developing, and maintaining user interfaces for innovative software solutions aimed at enhancing network reliability, performance monitoring, and automation in telecom operations. You will spearhead software development initiatives, collaborate with diverse teams, and leverage cutting-edge technologies to optimize service assurance. We are on the lookout for a highly skilled Lead Software Engineer who will architect and manage scalable solutions across our enterprise, guiding a team of engineers in building intuitive user interfaces for our service assurance software suite. Main Responsibilities Design Intuitive, Secure, Modern UIs: Collaborate with internal clients to design, prototype, and build modern user interfaces for new and existing service assurance systems. Software Development Leadership: Drive the architecture, design, and implementation of scalable software solutions for service assurance, ensuring high standards of security and performance. Automation & AI Integration: Create and implement automated solutions incorporating AI/ML to enhance proactive network monitoring and incident resolution. System Optimization: Enhance fault detection, incident management, and predictive analytics capabilities within service assurance platforms. Technical Strategy: Establish best practices for software engineering, ensuring code quality and system reliability. Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic business objectives. Data-Driven Enhancements: Use big data analytics, telemetry, and monitoring tools to optimize network performance. Security & Compliance: Ensure software solutions comply with industry standards and regulatory requirements. Mentorship & Leadership: Provide guidance to junior engineers, fostering a culture of innovation and continuous improvement. Cloud Infrastructure: Design and implement secure, scalable, and highly available cloud infrastructure. What We Look For in a Candidate Bachelor's or Master's degree in Computer Science, Software Engineering, or related field. 8+ years of software development experience, with at least 5 years in telecom or service assurance. Expertise in modern web UI design technologies such as HTML5, CSS3, and JavaScript frameworks like React, Angular, or Vue.js. Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing. Strong programming experience in Java and C++. Knowledge of cloud technologies, APIs, and microservices architecture, with expertise in AWS, Azure, or GCP preferred. Experience with scripting languages (Python, Bash, PowerShell). Strong understanding of networking, security practices, and containerization technologies (Docker, Kubernetes). Certifications such as AWS Certified Solutions Architect or Google Cloud Professional Cloud Architect are a plus. Experience with AI, ML, automation, and predictive analytics for network optimization. Excellent problem-solving, communication, and leadership skills. Compensation The anticipated base salary range for this role varies based on location. Minimums and maximums may differ by state. Individual pay is determined by skills, experience, and other relevant factors. Lumen offers a comprehensive benefits package that includes a variety of health, life, and lifestyle benefits to support your physical, mental, emotional, and financial wellbeing. Application Deadline: 07/29/2025 Please note that selected candidates will undergo a background screening process, which may include checks for criminal records, motor vehicle reports, and/or drug screening. Background results are assessed on a case-by-case basis. Lumen is dedicated to providing equal employment opportunities to all individuals regardless of their background or status, and we do not tolerate discrimination in any form.