Senior Manager, Platform Engineer, Operational Support The Senior Manager, Platform Engineer, Operational Support will be responsible for managing and enhancing platform integrations across data systems, Salesforce Health Cloud and other CRM systems, analytics tools, and operational applications. This role is part of the Platform Engineering team and will support the Health Experience organization and its Patient Support function, which includes critical operational systems. Key responsibilities include, but are not limited to: Serve as a key member of the Platform Engineering team supporting the Health Experience organization, focusing on the development, integration, and operational support of Salesforce Health Cloud and related systems. Design, develop, and maintain Salesforce Health Cloud and related CRM system integrations with internal and external systems, data platforms, and analytics solutions. Leverage software development skills (Java, JavaScript, Python) to create custom integrations, automate data workflows, and optimize platform capabilities. Collaborate closely with business stakeholders, Health Experience operations, and cross-functional teams to define technical requirements, deliver impactful solutions, and ensure operational continuity. Proactively monitor system performance, troubleshoot integration and operational issues, and implement effective solutions quickly to maintain high availability and reliability. Create and manage detailed documentation of integration processes, system configurations, and technical specifications. Support analytics and Salesforce Health Cloud enhancements and CRM development initiatives by ensuring accurate, real-time data flow into analytical platforms and dashboards. Experience with Salesforce and telephony systems integration (e.g., Google CCaaS) Actively participate in agile methodologies including design sessions, testing, deployment, and release management. Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, Software Engineering, or related field. 4+ years of experience in systems integration, operational support, and CRM platform development in healthcare or patient-facing environments. Hands-on experience supporting Salesforce Health Cloud or similar CRM platforms. Proficient software development skills in Java, JavaScript, or Python. Strong hands-on experience with integration technologies (REST APIs, SOAP APIs) and middleware tools (e.g., MuleSoft, Informatica). Experience integrating CRM platforms with analytics tools such as Tableau, Power BI, Looker, or equivalent. Understanding of healthcare compliance (HIPAA, GDPR, PHI security standards) strongly preferred. Excellent analytical and problem-solving skills, capable of addressing complex integration and operational challenges. Strong communication and collaboration skills, with experience interfacing directly with business and technical stakeholders. Salesforce Developer, Platform App Builder, or Integration Architecture Designer certifications highly preferred. Bonus Qualifications/Experience: Experience with multi-cloud infrastructure and support (AWS and GCP) Experience deploying and managing workloads in AWS and/or Google Cloud Platform Familiarity with tools like AWS Lambda, Google Cloud Functions, and Cloud Pub/Sub Experience with CI/CD pipelines using GitLab, GitHub Actions, or Bitbucket Pipelines Familiarity with infrastructure-as-code tools like Terraform About Our Culture As we work to develop solutions that enhance peoples' lives, we also work to care for our teammates' professional and personal growth and well-being. Growth & Development As a member of our team, we see your growth and learning as being critical for an individual career. We will work with you within your first 30 days to establish a growth path that aligns your aspirations with ours. Core Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Compensation Minimum $146,955.00 - Maximum $210,100.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company Benefits Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Equal Opportunity Employer Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.