Senior Systems Engineer

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ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than , customers worldwide with over $ trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
As a Senior Systems Engineer, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM) to drive the technology programs, predominantly network related initiatives, but also assisting the existing team on Cloud/Infrastructure implementation and support for a client based in Midtown Manhattan. Using latest and greatest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.
In this onsite role, you will be dedicated to one of our flagship clients based in Midtown Manhattan.
The Opportunity:
As a Senior Systems Engineer, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM) to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using the latest and greatest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.
What you will do: Troubleshoot/resolve complex issues and handle service requests related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, as well as Palo Alto firewalls. Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs, handling network refresh projects, etc., and strive to deliver within the deadline.
Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals.
Execute tasks on enterprise switching, routing, security and wireless systems like VLAN changes, ACL updates, key rotations, and port reconfigurations
Collaborate with, and act as a tier escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
Provide support for cloud infrastructures such as Microsoft /Azure and ECI’s proprietary technology
Support the management of enterprise mail platforms and security systems such as Microsoft Exchange, Proofpoint Essentials and Mimecast
Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
Audit undocumented client environments and provide technical recommendations based on findings
Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services.
Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
Acting as a technical lead for small projects and maintain accountability to delivery of scope Who you are: Bachelor’s Degree in an Information Technology related field, or + years comparable experience in a technology administration role
Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows /
Administration experience with Public Cloud platforms with focus in Microsoft and Azure
Experience in administration of e-mail platforms and security integrations such as Exchange Online, Google Workspace, Proofpoint Essentials, and Mimecast
Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building and managing expectations
Highly self-motivated and directed, in a fast-paced team environment
Sharp attention to detail with proven analytical and critical thinking skills
Effective time management and excellent prioritization skills
Able to travel for business and work beyond normal business hours when necessary
Able to lift and transport moderately heavy equipment such as computers, power supplies and servers in excess of lbs Bonus points if you have: Experience with Managed Service Providers (MSP) preferred
Financial Services or Life Science industry experience a plus
Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required
Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $, annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, K and so much more! If you believe you’d be a great fit and are ready for your best job eve r, we’d like to hear from you!!
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Location:
New York

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