Overview: The Server Technical Marketing Engineer plays a critical role in delivering exceptional technical support and product guidance to our most valued customers. This position is instrumental in ensuring customer satisfaction through proactive issue resolution, technical expertise, and effective communication. The ideal candidate will serve as a key liaison between customers and internal teams, driving product excellence and customer success. Essential Duties and Responsibilities: Provide expert-level support for customer escalations and design-in inquiries. Assist post-design-win customers with detailed specification clarifications. Manage and track escalations using a structured ticketing system, ensuring timely updates and resolution or appropriate handoff. Address high-priority escalations from Platinum-level customers that may impact product adoption or sales. Support pre-production sample testing and issue resolution for major customer launches. Facilitate technical training sessions and Q&A forums for customers. Troubleshoot and document customer-specific launch issues and technical challenges. Draft and deliver clear, professional customer communications. Maintain a deep knowledge of customer designs and recommend alternative solutions in cases of product shortages or misalignment. Advocate for customer needs within development and exploration teams while driving resolution through sustaining support. Required Technical Skills : Deep understanding of AMD and Intel x86 server architectures with p roficiency in server board-level and system-level architecture Experience with UEFI/BIOS configuration and debugging Familiarity with BMC/IPMI, Redfish, and remote management protocols Hands-on experience with RAID configuration, storage subsystems, and NVMe /SATA/SAS interfaces Knowledge of PCIe architecture and device integration Proficiency in Linux and Windows Server OS installation, configuration, and troubleshooting Experience with virtualization technologies (e.g., VMware, Hyper-V, KVM) Familiarity with networking protocols and configurations (TCP/IP, DHCP, DNS, VLANs) K nowledge of cloud platforms like AWS, Azure, Google Cloud etc. for server management in hybrid or cloud native environments Ability to use diagnostic tools such as oscilloscopes, logic analyzers, and protocol analyzers Experience with system performance benchmarking and tuning Scripting skills in Python, Bash, or PowerShell for automation and diagnostics Understanding of thermal and power management in server environments Ability to interpret schematics, datasheets, and technical documentation Qualifications : Education Bachelor’s degree in engineering (Electrical, Computer, Mechanical) or a related technical field. Experience Minimum of 10 years of experience in server-based systems within the technology sector, with a strong background in server hardware and software. Preferred Experience in technical support operations. Direct customer support experience. Excellent written and verbal communication skills in English. Mandarin language proficiency is a plus for collaboration with international teams . Working Conditions Office Environment : Primarily office-based, involving extended periods of computer and phone use. Lab Environment : Occasional lab work including system configuration, issue reproduction, and debugging. Physical Requirements : Ability to lift to 15 pounds. Travel : Occasional domestic and international travel (approximately 2 0%). Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay , and other forms of compensation, training , and other terms and conditions of employment

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