About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Service Delivery Engineer (SDE) within the Customer Engineering (CE) organization is primarily focused on supporting service requests, assigning tasks, for a fleet customer. The day-to-day You will work internally with Engineering to implement standards to support the coordination and deployment of new or modified services to include provisioning, configuring, testing, commissioning and detailing these services for the customer. Responsibilities include: Manage network health of customer Create and lead all aspects of network documentation for customer sites Support Customer Engineering on break/fix escalations from Customer Support Center (CSC) Act as customer Subject Matter Expert (SME) in support of Project Engineering on vessel network moves/installs Take lead role on fleetwide changes or additions Communicate and recommend any product improvements or new products to customers Attend customer meetings with SDM and Account Manager What you'll need 4+ years’ experience supporting enterprise Cisco Network Validated experience configuring and troubleshooting Cisco routers, switches, security (ASA Firewall) and wireless technologies (WLC / AP’s) Proven knowledge of networking technologies (i.e., BGP, OSPF, RIP, EIGRP, VPN, QoS) Demonstrated experience in supporting Cisco Unified Communications and telephony systems Familiarity with networking across Satellite / LTE / LoS microwave (i.e., Newtech, iDirect, CradlePoint, OneWeb) Ability to work well individually or on a distributed team, sharing information accordingly Solid MS Office skills (including Visio) Excellent communication skills (both verbal and written) US Citizenship or permanent residency Ability to travel up to 10% Candidate must be located within commuting distance of Houston, Texas What will help you on the job CCNA level certification or equivalent experience Experience configuring and troubleshooting Riverbed Steelhead and SDWAN Proven time management skills Salary range $112,000.00 - $168,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $132,500.00- $198,500.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.