Software Engineer - Call Recording and Speech Analytics

3 Days Old

Software Engineer - Call Recording and Speech Analytics
Jersey City, New Jersey
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.
The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also responsible for debugging issues and providing post-production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams.
Responsibilities:
Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
Performs Continuous Integration and Continuous Development (CI-CD) activities
Contributes to story refinement and definition of requirements
Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
Technical Estimates & Timelines: Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager.
Implementation, Configuration & Testing: Coordinates activities with vendor partners, Completes configuration changes to the system and completes unit testing of the solution implemented.
Production Support: Supports product until it goes live and then formally provides a hand off to L2 and L3 teams.
Required Qualifications:
5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions
Quickly adaptable to learn new systems, technologies, and business knowledge
Satisfactory technical writing skills, ability to create and maintain project and product documentation
Strong foundation of programming fundamentals
Understanding of computer networking concepts and SQL
Strong knowledge of software installation and distribution technologies and methodologies
Experience with deploying and integrating through formal productive delivery channels, release concepts
Ability to work independently, taking initiative, displaying self motivation and dedication
Ability to work in a team environment with a consistent process oriented methodology
NICE Platform Suite- Call recording and Analytics
Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc
Desired Qualifications:
Knowledge of banking systems & applications
Skills:
Application Development
Automation
Collaboration
DevOps Practices
Solution Design
Agile Practices
Architecture
Result Orientation
Solution Delivery Process
User Experience Design
Analytical Thinking
Data Management
Risk Management
Technical Strategy Development
Test Engineering
Minimum Education Requirement : Bachelor's degree or equivalent work experience.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Location:
Jersey City, NJ, United States
Category:
Computer And Mathematical Occupations

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