The Sr. Storage Engineer works in the company's Information Technology department and provides expertise for the company's NetApp and Commvault infrastructure. This position is responsible for support of technical products and systems related to NetApp flash and NVMe storage arrays, NetApp ONTAP and Active IQ, and Commvault backup infrastructure. It is a technical resource interacting with all other Information Technology personnel to identify and correct issues.

Duties and Responsibilities Creates and implements storage systems configuration designs of high complexity

Utilizes technical knowledge, demonstrated experience, and exercises judgment in completing assigned tasks in an efficient and timely manner

Participate in after-hours support on-call rotation and project work

Develops new procedures based on technical solutions

Recommends and leads projects requiring complex technical decision making and provides input to delivery schedules

Performs complex technical work requiring demonstrated experience in the application of advanced techniques and in carrying out tasks; utilizes extensive experience and knowledge to improve the existing processes and company operating procedures; accomplishes tasks and projects within defined time lines and in a professional manner

Develops capacity planning models to be used as input to strategic decision making

Creates complex target storage layout with an emphasis on reliability, scalability and serviceability

Supports and/or performs the installation, extension and configuration of Storage infrastructure, including switches, fiber, disks, shelves, enclosures, controllers and data replication hardware

Responsible for own schedules and work assignments

Records and reports project status and metrics

Consistently maintains overall department objectives and project goals.

Supervises and assists incident response on storage hardware

Establishes procedures for and performs storage systems maintenance; accepts input from management and customers in design

Designs and implements client host configuration and maintains best practices

Selects, implements, schedules and supports backup systems

Develops policies and processes for scheduled backup and recovery strategy; restores and recovers data where necessary

Provides training and training materials for storage-recovery related products and policies

Performs support of production and development SAN and NAS systems, including diagnosis and response to capacity, availability and performance related issues

Provides clear, concise and complete operational change communication and appropriate problem notification/escalation communication according to established procedures

Provides root cause problem analysis, along with recommendations and implementations of preventive techniques

Provides problem resolution by making full and appropriate use of internal and external resources, including vendors

Creates design documents, RAID group assignments, LUN assignments, host configurations and performs switch zoning

Creates and implements data replication and disaster recovery plans, methods, and techniques and testing

Evaluates and creates processes around storage management related software installation and configurations

Maintains appropriate records of licensing and capacity of all equipment

Develops and implements monitoring solutions to assist in the availability of storage services

Proactively monitors and manages SAN, NAS and server disk space and I/O utilization

Schedules and selects firmware and security-related upgrades to SAN switches, hbas, controllers, disks, etc. during maintenance windows

Continually researches, learns and acquires new knowledge to improve operational services; communicates this knowledge to enhance our overall knowledge and competency level

Takes the lead in communications and vendor management

Defines and maintains policies and configurations around capacity management, performance management and availability management

Maintains policy and procedural changes to improve operational integrity and service delivery

Analyzes storage, recovery, and monitoring technologies in order to provide input for strategic direction setting

Identifies storage assets, discusses projected growth rates with management, and reviews and enhances current storage change control procedures

Analyses storage consumption and I/O performance on an application, host, LUN, volume or group level and provides accurate trend analysis

Keeps abreast of technical trends; develops and incorporates them within assignments as appropriate; drives technical improvements and procedural changes within the Operations Group

Communicates technical issues within scope of assignments to management and peers

Works under minimal supervision

Assists in training more junior members of team; typically takes the lead role in more complex initiatives or projects

Participates in peer reviews; assists more junior members of team

Regular attendance is an essential function of the position

Additional duties as assigned by manager

Scope Staff supervision and development: No

Decision making: Provides Data for decision making support

Travel: Up to 5%

Flex Designation: Anywhere

Requirements

Education and Experience

Education Requirements Bachelor's degree or equivalent years of experience in computer science/information systems or related field is preferred

Years of Experience 4 to 6 years of Senior Level Storage Engineer experience in designing, implementing, managing, and supporting mid to large Enterprise Storage environments

4 to 6 years of equivalent previous enterprise storage administration experience

Skills Demonstrate strong experience with the design, engineering, and implementation of complex storage environments

Demonstrate strong experience with performance monitoring, analysis, and tuning of large Enterprise Storage environments

Have solid hands-on experience with the following storage products: NetApp c-mode 8.x – 9.x

NetApp PowerShell

ONTAP CLI

Have solid hands-on experience with the following Operating systems:

RedHat Linux RHEL 7.x – 9.x

Windows 2019 – 2025

Have hands-on experience with VMWare 8.x:

Configuration of SAN devices

Configuration of Multipathing software

Demonstrates proficiency in scripting languages such as Microsoft PowerShell or Bash script

Have hands-on experience with Enterprise Backup Solutions:

Demonstrate strong understanding of the Fiber Channel and NVMe protocols

Demonstrate strong understanding of the NAS protocols

Have hands-on experience with CommVault Backup and Recovery solution

Have excellent verbal and written communication and interpersonal skills

Ability to work under pressure, to solve technical problems quickly (minutes or hours)

Capability to automate processes and solutions using available tools, and to develop in house tools where necessary

Ability to make presentations to audiences of professional peers, and work closely and openly with management

Proven ability to develop and document solutions and configurations is required

Strong hands-on experience working in large, business critical production support environments required

Demonstrated commitment to customer service and customer satisfaction required

Physical Requirements General office environment requiring ability to: Stand, walk, sit for extended periods of time.

Speak and listen to others in person and over the phone and video conferencing.

Use keyboard and read from computer screen and reports.

The ability to lift up to 15 lbs.

Safety Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

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