Sr. Support Engineer We are looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS app access, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the organization. We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges. What You'll Do: Technical onboarding and ongoing support of users in multiple offices and countries Hardware deployment, software installation and maintenance of user machines Asset tracking and inventory management Communicate highly technical information to both technical and non-technical personnel Deploy and decommission user workstation VM's Google Workspace end user support Okta user admin support Update and maintain computer management policies in Jamf / Ivanti / Workspace One Work with key broader BT team members and end users to identify and implement new processes and technologies Educate team members and org users on new processes and technologies Work with Audit and Compliance teams to review user access on a bi-weekly basis Heavily participate in team initiatives/projects What You'll Need: High School Diploma Up to 4 years of experience in end user IT Good documentation and communication skills via Email, Jira, and Slack Attention to detail and ability to follow documented processes Ability to lift up to 50lbs as necessary OS Experience: MacOS, Windows 10 & 11, iOS, Android Software Skills: Okta, Google Workspace, Zoom, Slack Things that will help: Experience with Jira/Confluence User admin level experience with Okta, Google, Slack Basic understanding of SaaS Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies Training or certifications: Microsoft operating systems, A+ certification, MacOS support training Experience working projects and mentoring team members Team focused, customer service mentality with a resourceful nature that can dig to solve problems Skills: Technical support, troubleshooting, Jamf, Mac, Windows, Workspace One, Okta, Slack, Google Top Skills: Technical support, troubleshooting, Jamf, Mac, Windows, Workspace One, Okta, Slack, Google Experience Level: Expert Level Pay and Benefits: The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: This is a hybrid position in West Hollywood, CA. Application Deadline: This position is anticipated to close on Aug 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.