Do you thrive on solving complex technical challenges and ensuring seamless system performance? Join our team and become a key player in ensuring exceptional customer experiences. As a S&S Systems Engineer, you'll provide critical technical solutions, proactively address potential issues, and enhance our products through in-depth performance analysis. You'll also build strong customer relationships by offering tailored support both remotely and through on-site visits. Reporting to the Head of Service & Support, you'll be part of a dynamic team, benefiting from strong leadership and opportunities for professional growth. Responsibilities

You will oversee and optimize the performance of our critical databases, systems, and servers. You'll proactively monitor stability, conduct in-depth technical analysis, troubleshoot issues, and manage updates to ensure maximum uptime and security.

You will diagnose and resolve customer issues either face to face or remotely and support internal teams for deployment

You will provide seamless technical support to end-users by providing daily assistance, on-call availability, expert troubleshooting of software-hardware integration, and support for radar system deployments both remote and on-site.

You will utilize data analysis to uncover performance trends and solve technical problems, collaborating closely with Product and R&D teams to enhance user experience and influence product development.

You will ensure continuous maintenance and compliance by conducting regular inspections, performing preventive maintenance, identifying and resolving vulnerabilities early, and contributing to product performance reviews with customers.

You will manage field operations and ensure quality by addressing on-the-spot technical issues, diagnosing malfunctions, managing sub-contractors on location, and providing essential support for on-site demos and installations, ensuring compliance and quality standards are met.

You will be the master of knowledge and documentation by maintaining meticulous records of all activities, repairs, and system performance, ensuring efficient operations and effective knowledge sharing.

Bachelor’s degree, in Computer Science, Information Technology, Systems Engineering, or a related field.

3–5 years of IT support experience, with a focus on computers (mainly Ubuntu/Linux), hardware setup/maintenance, and monitoring or diagnostic tools. (Roughly 60% computer/Linux, 40% radar/field hardware.)

Solid understanding of Linux (preferably Ubuntu), general networking (SSH, port forwarding, firewalls), and network troubleshooting (able to read diagrams and trace issues).

Valid driver’s license for North America. (Trailer license would be beneficial).

Available to travel to customer locations up to 30% of the time within North American territories.

Fluent in English, with strong verbal and written communication skills.

Excellent analytical, problem-solving, and interpersonal skills, with a proactive, detail-oriented, and creative approach.

Able to work independently on-site and collaborate effectively within a team.

Experience with radar systems or similar industrial hardware.

N.B. All applicants, you should identify with our core values: trust, responsibility & transparency. What's in for you

Working for a certified company;

Opportunities to develop your skills even further through training and certifications;

Flexibility to be on the top of your game. We do not only have flexible hours, but we are a hybrid work environment as well. Rather work from home and get some focus time? No problem!

High quality laptop, monitor, work phone, headphones, and any other equipment necessary for your role;

An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Benefits like paid health insurance, sales incentive bonus, 401K with generous matching, and robust PTO plan.

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents. We’re growing. Fast. In fact, we are one of the Top 250 Scaleups in the Netherlands. But despite this growth, we stay true to our core values of trust, transparency and responsibility. At Robin, our accomplishments rely on our remarkable team of dedicated professionals who bring passion to their work every day. Looking for a new adventure? Hit apply and join us!