Job Title: Site Reliability Engineer Life at Plume At Plume, we believe that technology isn't about moving faster; it's about making life's moments better. We've built the world's first, open, hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We currently deliver services to over 60 million locations globally and have managed over 3 billion devices. We're expanding rapidly, pioneering a new category, and achieved Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who rely on Plume to evolve their smart home offerings and glean insights from their data. We embody a culture of action, curiosity, and innovation. We challenge ourselves to think differently, focus on what should be done, and excel in our execution. Our team comprises world-class builders, thinkers, and doers, and we're continuously reinventing what's possible. Position Overview We are seeking a seasoned Site Reliability Engineer with experience in customer-facing environments to provide technical leadership for our SRE team. The team focuses on deployments, production infrastructure, availability, and reliability. The ideal candidate has held infrastructure roles, possesses strong technical knowledge in DevOps/SRE stacks, and prioritizes customer satisfaction. Responsibilities Lead a team of Site Reliability Engineers supporting Customer Clouds, including deployments, on-call support, and application provisioning. Conduct daily stand-ups, manage support tickets, and participate in sprint planning. Attend and lead customer meetings for project planning and roadmaps. Handle troubleshooting and execution of tasks such as: Provisioning and scaling Kubernetes infrastructure (EKS) Deploying software across multiple production environments Monitoring, alerting, and improving production systems Enhancing automation processes Improving on-call procedures and alerting systems Qualifications 10+ years experience in production troubleshooting Leadership or mentoring experience Excellent executive communication skills Bachelor's degree in a related field or equivalent experience; an advanced degree is a plus Technical expertise in: Kubernetes (administration) Basic Terraform Programming/Scripting (e.g., Perl, Python, PHP, Go, Java) Modern cloud infrastructure, preferably AWS Linux operating systems (Enterprise Linux or Debian-based) Monitoring and observability tools (Nagios, Grafana, Prometheus) Differentiators Experience troubleshooting production performance and outages at scale Infrastructure troubleshooting in VMs and bare-metal environments Advanced Kubernetes and Terraform knowledge Customer-facing experience Experience operating Kafka, NoSQL, and relational databases in production Configuration management skills Additional Details This is a HYBRID position , requiring 3 days/week in the office. Candidates should be within a commutable distance; relocation assistance is not provided. Total compensation ranges from $177,000 to $208,000, plus bonus, equity, and benefits including 401(k) with company match, health, dental, vision, and life insurance. For more info, visit https://www.plume.com/careers . Salary depends on experience, education, and skills. Range details are provided in good faith at posting time. About Plume Plume is the creator of an open, hardware-independent, cloud-controlled experience platform for ISPs. We partner with over 350 ISPs, including major players like Comcast and Charter, using OpenSync, an open-source framework for smart spaces, enabling service decoupling from hardware and rapid service delivery over multi-vendor architectures. Backed by Insight Partners and SoftBank Vision Fund 2, Plume is valued at $2.6B, with over $500M funding in 2021. We are an equal opportunity employer committed to nondiscrimination in all employment practices, regardless of race, creed, gender, age, marital status, medical conditions, veteran status, or other protected characteristics.

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