Staff Software Engineer V - PagerDuty Automation PagerDuty, Inc. is a global leader in digital operations management. Join us to tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible, award-winning workplace. PagerDuty is seeking a Staff Software Engineer V - PagerDuty Automation to join our diverse, customer-focused team! As a Staff Software Engineer V, you will work across two teams on all things automation for PagerDuty. This is an exciting opportunity to drive automation architecture across the enterprise. The ideal candidate will have a strong background in Java, AWS, Kubernetes, and SaaS experience in large-scale environments. PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows, significantly enhancing reliability, reducing incident response times, and driving operational excellence. This product integrates seamlessly across the PagerDuty platform and external systems, empowering teams to rapidly manage complex workflows at scale and proactively address issues before they impact customers. Key Responsibilities Define and lead the technical vision, architecture, and strategic direction for PagerDuty Workflow Automation. Architect and deliver complex technical solutions spanning multiple engineering teams. Collaborate closely with engineering management, product leadership, and cross-functional stakeholders. Act as a recognized technical leader and subject matter expert in SaaS development, workflow automation systems, and cloud-native architectures. Own the end-to-end lifecycle of technology initiatives. Drive continuous improvement in engineering practices, processes, and tools. Basic Qualifications Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role. Experience working with large systems or event-driven platforms at enterprise-scale. Demonstrated expertise designing, implementing, and operating scalable SaaS solutions leveraging Java, Node.js, TypeScript, RESTful APIs, microservices architecture, and AWS cloud services. Expert-level knowledge of DevOps methodologies including infrastructure-as-code, CI/CD tooling, observability monitoring, and containerization/orchestration. Proven track record of successfully delivering strategic cross-domain technical initiatives. Extensive experience influencing engineering direction across teams, setting technical roadmaps. Ability and willingness to participate in PagerDuty's on-call rotation as a leader of mission-critical systems. Preferred Qualifications Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale. Experience defining system-level Service Level Objectives (SLOs), performance metrics, and operational excellence standards. Recognized thought leadership within the industry. Proven ability to effectively communicate with executive leadership. The base salary range for this position is 172,000 - 261,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package from day one Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutoonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave Paid volunteer time off Company-wide hack weeks Mental wellness programs PagerDuty, Inc. is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.